Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Hi, I’m

KAY MARAJ

Project Management
Queens,NY
KAY MARAJ

Summary

Accomplished Project Management Professional with a proven track record in retail merchandising displays within the beauty sector. Expert in leading cross-functional teams from concept to execution, delivering innovative quality displays that drive sales and elevate brand recognition.

Overview

8
years of professional experience
3
years of post-secondary education

Work History

Freelance
New York, NY

Project Manager - Digital Marketing
11.2021 - Current

Job overview

  • Led social media plans and email campaigns resulting in 20% increase in customer engagement.
  • Coordinated graphic design projects, delivering creative content on time and within budget.

Ovation In-Store
Maspeth, NY

Account Manager
06.2018 - 04.2020

Job overview

  • Managed multiple accounts, consistently surpassing performance goals.
  • Identified tailored product solutions, expanding client base and driving revenue growth by 15%.
  • Led cross-functional teams, optimizing project delivery, and enhancing client relationships
  • Improved customer service protocols, leading to 25% reduction in client concerns
  • Identified cost-saving opportunities in procurement, reducing project costs by 10%.

Ovation In-Store
Maspeth, NY

Lead Project Manager
06.2016 - 06.2018

Job overview

  • Successfully completed projects within budget, resulting in 10% cost savings.
  • Maintained 95% on-time project delivery rate.
  • Led subcontractor meetings and fostered relationships, optimizing cost savings, achieving 100% compliance with project requirements.
  • Forecasted and streamlined project timelines, maintaining cost efficiency.
  • Managed project plans and workflows, mitigating risks, and implemented appropriate change management processes to keep project on track.
  • Provided strong leadership, driving continuous project delivery improvement.
  • Communicated effectively with clients, managing project timelines scope of work and challenges.
  • Utilized schematics and specifications for precise project scheduling and budgeting.
  • Maintained project data integrity, optimizing CRM utilization.

Ovation In-Store
Maspeth, NY

Customer Service Associate
06.2015 - 06.2016

Job overview

  • Supported customer service goals and enhanced relations, achieving 98% customer satisfaction rate through top-notch service.
  • Implemented feedback-driven product and service improvements, resulting in 15% increase in customer retention.
  • Solved problems with products and services by providing customers with technical support.
  • Kept detailed records of customer interactions to track and resolve issues quickly.

Education

Lehman College, CUNY
Bronx, NY

from Mass Communications
08.2012 - 06.2015

Skills

Project Leadership: Orchestrated seamless project lifecycles, meeting or surpassing deadlines and budgets

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Additional Information

NOTABLE CLIENTELE

Sephora, L'oreal, Estee Lauder Companies, Shiseido Americas, Nordstrom, Neiman Marcus NYC

Availability
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Timeline

Project Manager - Digital Marketing

Freelance
11.2021 - Current

Account Manager

Ovation In-Store
06.2018 - 04.2020

Lead Project Manager

Ovation In-Store
06.2016 - 06.2018

Customer Service Associate

Ovation In-Store
06.2015 - 06.2016

Lehman College, CUNY

from Mass Communications
08.2012 - 06.2015

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KAY MARAJProject Management