Hi, I’m
KAY MARAJ
Project Management
Queens,NY
Summary
Accomplished Project Management Professional with a proven track record in retail merchandising displays within the beauty sector. Expert in leading cross-functional teams from concept to execution, delivering innovative quality displays that drive sales and elevate brand recognition.
Overview
8
years of professional experience
3
years of post-secondary education
Work History
FreelanceNew York, NY
Project Manager - Digital Marketing
11.2021 - Current
Job overview
- Led social media plans and email campaigns resulting in 20% increase in customer engagement.
- Coordinated graphic design projects, delivering creative content on time and within budget.
Ovation In-StoreMaspeth, NY
Account Manager
06.2018 - 04.2020
Job overview
- Managed multiple accounts, consistently surpassing performance goals.
- Identified tailored product solutions, expanding client base and driving revenue growth by 15%.
- Led cross-functional teams, optimizing project delivery, and enhancing client relationships
- Improved customer service protocols, leading to 25% reduction in client concerns
- Identified cost-saving opportunities in procurement, reducing project costs by 10%.
Ovation In-StoreMaspeth, NY
Lead Project Manager
06.2016 - 06.2018
Job overview
- Successfully completed projects within budget, resulting in 10% cost savings.
- Maintained 95% on-time project delivery rate.
- Led subcontractor meetings and fostered relationships, optimizing cost savings, achieving 100% compliance with project requirements.
- Forecasted and streamlined project timelines, maintaining cost efficiency.
- Managed project plans and workflows, mitigating risks, and implemented appropriate change management processes to keep project on track.
- Provided strong leadership, driving continuous project delivery improvement.
- Communicated effectively with clients, managing project timelines scope of work and challenges.
- Utilized schematics and specifications for precise project scheduling and budgeting.
- Maintained project data integrity, optimizing CRM utilization.
Ovation In-StoreMaspeth, NY
Customer Service Associate
06.2015 - 06.2016
Job overview
- Supported customer service goals and enhanced relations, achieving 98% customer satisfaction rate through top-notch service.
- Implemented feedback-driven product and service improvements, resulting in 15% increase in customer retention.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Education
Lehman College, CUNYBronx, NY
from Mass Communications
08.2012 - 06.2015
Skills
Project Leadership: Orchestrated seamless project lifecycles, meeting or surpassing deadlines and budgets
Client Relations: Cultivated key accounts and expanded customer base by identifying tailored solutionsCost Management: Implemented cost-saving strategies, optimizing procurement and subcontractor relationshipsWorkflow Efficiency: Developed operational protocols, streamlining processes for customer engagementMulti-Unit Operations: Managed multiple accounts, achieving and exceeding performance targetsTechnical Proficiency: Expertise in CRM, graphic management, shop drawings review, and material sourcingProblem Solving: Proven ability to tackle complex challenges and adapt to changing project requirementsTeam Collaboration: Effective cross-functional collaboration for successful project executionRetail Merchandising: Specialized in graphics and planogram management for optimal in-store displaysAdditional Information
NOTABLE CLIENTELE
Sephora, L'oreal, Estee Lauder Companies, Shiseido Americas, Nordstrom, Neiman Marcus NYC
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager - Digital Marketing
Freelance
11.2021 - Current
Account Manager
Ovation In-Store
06.2018 - 04.2020
Lead Project Manager
Ovation In-Store
06.2016 - 06.2018
Customer Service Associate
Ovation In-Store
06.2015 - 06.2016
Lehman College, CUNY
from Mass Communications
08.2012 - 06.2015