Kaitlyn Wilson
Pike Road,USA
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Walk On's Sports Bistreaux
Tuscaloosa, AL
01.2026 - Current
- Greeted and seated guests efficiently to enhance guest experience and manage flow.
- Managed reservations using OpenTable to optimize seating arrangements and minimize wait times.
- Collaborated with servers and kitchen staff to ensure timely service during peak hours.
- Assisted in training new hosts on operational procedures and customer service standards.
Sales Associate
Victoria's Secret & PINK
Montgomery, AL
10.2025 - 03.2026
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained visual merchandising standards to align with brand guidelines.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Developed strong product knowledge to educate customers and promote sales.
Cashier
Taziki's Mediterranean Cafe
Montgomery, AL
08.2023 - 10.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Receptionist
Body Sculpting Studio and Spa
Montgomery, AL
05.2023 - 12.2023
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
Hostess
Red Lobster
Montgomery, AL
06.2023 - 09.2023
- Greet Customers at the door
- Seat Customers in Appropriate dining area
- Answer the Phone
- Tend to Customers’ Requests
- Skills practiced: Teamwork, People Skills, and Organization
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Effectively communicated with the kitchen staff to ensure prompt delivery of food orders
- Assisted in coordinating special events and large parties, accommodating specific requests and preferences
- Maintained a clean and organized host stand area, creating an inviting first impression for guests
- Collaborated with servers to optimize table turnover rate during busy periods
- Trained new hosts on proper greeting procedures, reservation management, and seating protocols
Education
High school diploma - Senior Year of High School
Pike Road High School
Pike Road, AL04.2026
Skills
- Childcare
- Customer communication
- Photo manipulation
- Typing (5 years)
- Restaurant Experience
- Medical coding
- Medical receptionist
- Experience with children
- Serving
- Busser
- Customer service
- Employee evaluation
- POS
- Phone etiquette
- Management
- Computer skills
- Organizational skills
- Cash Handling
- Medical terminology
- Discharge planning
- Administrative experience
- Serving Experience
- Front Desk (2 years)
- Animal handling
- Computer operation
- Processing cash transactions
- Food service
- Veterinary experience
- Attention to detail
- Data entry - Data entry experience (1-2 years)
- Host/Hostess (3 years)
- Hospitality
- Climbing
- Retail math
- Basic math
- Communication Skills (4 years)
- Pet care (1 year)
- Working with people with disabilities
- Food Preparation
- Guest services
- Cleaning Experience
- Microsoft Excel
- Product demos
- Cash register
- Dependability
- Team collaboration
- Multitasking proficiency
- Effective time management
Certification
- CPR Certification May 2025 to Present
Languages
English
Interests
Currently study at The University of Alabama as a Nursing Major
Timeline
Host
Walk On's Sports Bistreaux
01.2026 - Current
Sales Associate
Victoria's Secret & PINK
10.2025 - 03.2026
Cashier
Taziki's Mediterranean Cafe
08.2023 - 10.2025
Hostess
Red Lobster
06.2023 - 09.2023
Receptionist
Body Sculpting Studio and Spa
05.2023 - 12.2023
High school diploma - Senior Year of High School
Pike Road High School