Kay McAlister
Kissimmee,FL
Summary
Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Team-oriented Operations Support Specialist with 5 years of experience delivering operational analysis and technical and administrative support. Proactive self-starter excels at wide range of operational support, including sales, manufacturing and finance functions. Dedicated to solving problems and meeting both complicated and mundane business needs with creative and team-oriented drive.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operation Support Specialist
Mavis Corporate
Kissimmee, FL
05.2023 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Implemented changes in response to changing business needs or customer demands.
Team Leader
Popshelf
Kissimmee, FL
02.2023 - 05.2023
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Performed regular price checks on select items throughout the store location.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Coordinated promotional events such as special sales or clearance items.
Merchandiser
Macys
08.2016 - 03.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Completed efficient store resets to prepare store for special promotions and seasonal updates
Sales Associate
The Children's Place
09.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise..
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Helped customers locate products and checked store system for merchandise at other sites
Home Health Aide
Partners In Care Inc.
09.2012 - 06.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
Customer Service Representative
Best Buy
09.2003 - 04.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
Some College (No Degree) - Medical Administration
Monroe College
Bronx, NYSkills
- Interior and Window Display Maintenance
- Sales and Marketing Support
- Design Visualization
- Booth Installation
- Pricing and Signage Updating
- Order and Refund Processing
- Understanding Customer Needs
- Issue and Complaint Resolution
- Understanding Customer Needs
- Issue and Complaint Resolution
- Reporting and Documentation
- Customer Engagement
- Experience in Leadership
- Analytical Thinking
Certification
Home Health Aide
Timeline
Operation Support Specialist
Mavis Corporate
05.2023 - Current
Team Leader
Popshelf
02.2023 - 05.2023
Merchandiser
Macys
08.2016 - 03.2017
Sales Associate
The Children's Place
09.2015 - 01.2016
Home Health Aide
Partners In Care Inc.
09.2012 - 06.2014
Customer Service Representative
Best Buy
09.2003 - 04.2006
Some College (No Degree) - Medical Administration
Monroe College
Home Health Aide
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