Kay McDonough
Milford,NH
Summary
Driven professional with a proven track record at My Eye Doctor, adept in HIPAA Compliance and exceptional customer service. Excelled in enhancing patient satisfaction and streamlining insurance processes, significantly contributing to clinic efficiency and patient trust. Demonstrates strong medical terminology knowledge and empathy, ensuring high-quality patient care and operational excellence.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
My Eye Doctor
01.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Front Office Manager
Londonderry Dentistry And Implants
06.2020 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
Patient Care Technician
Dr Raczek
01.2022 - 06.2022
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Education
Associate of Science - Medical Assisting
University of Maine
Orono, ME05.2010
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
Timeline
Patient Service Representative
My Eye Doctor
01.2022 - Current
Patient Care Technician
Dr Raczek
01.2022 - 06.2022
Front Office Manager
Londonderry Dentistry And Implants
06.2020 - Current
Associate of Science - Medical Assisting
University of Maine
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