Kay McGionnis
Summary
Dedicated Parts Clerk professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
13
13
years of professional experience
Work History
Owner/Data Entry Operator
Out of the Box
05.2020 - Current
- Developed innovative marketing strategies to enhance brand visibility and customer engagement.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
Logistics Specialist
Ryder Last Mile
01.2018 - 05.2021
- Coordinated logistics operations to ensure timely delivery of products.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed and tracked package transfers such as bills of lading, delivery receipts.
- Provided customers with status updates for tracked packages.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Validated inventory levels and updated systems.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Developed and maintained relationships with suppliers to enhance service quality.
Front Office Manager
Be Auto Smart
07.2017 - 10.2018
- Oversaw front office operations, ensuring seamless guest experiences and efficient workflow management.
- Implemented standardized procedures to enhance operational efficiency and improve customer satisfaction.
- Analyzed guest feedback to identify areas for improvement, driving initiatives that enhanced service quality.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Assistant to Service Manger
Hyland Heating
02.2013 - 07.2017
- Coordinated scheduling for service appointments, optimizing workflow and customer satisfaction.
- Implemented process improvements that streamlined customer service interactions and reduced response times.
- Conducted quality assurance checks on service reports, maintaining high standards of accuracy and consistency.
- Greeted guests in with friendliness and professionalism.
Education
Business/ Accountancy
Salt Lake Community College
Salt Lake City, UTSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Staff hiring
- Marketing
- Supply chain optimization
- Crisis management
- Customer service
- Decision-making
- Teamwork and collaboration
- Customer service management
- Goal setting
Timeline
Owner/Data Entry Operator
Out of the Box
05.2020 - Current
Logistics Specialist
Ryder Last Mile
01.2018 - 05.2021
Front Office Manager
Be Auto Smart
07.2017 - 10.2018
Assistant to Service Manger
Hyland Heating
02.2013 - 07.2017
Business/ Accountancy
Salt Lake Community College