Kay Mynatt
Holly Springs ,MS
Summary
Dynamic professional with a proven track record at Memphis Pediatric Heart, excelling in customer service and streamlining billing processes for enhanced efficiency. Demonstrated expertise in appointment scheduling and problem-solving, significantly improving patient satisfaction and retention. Skilled in team collaboration and effective communication, adept at ensuring HIPAA compliance and timely insurance reimbursements.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Memphis Pediatric Heart
09.2017 - 12.2018
- Monitored outstanding invoices and performed collections duties.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Streamlined billing processes for faster reimbursement, utilizing advanced software solutions.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Achieved timely reimbursements from payers by submitting clean claims that adhere to payer-specific guidelines.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
Front Desk Receptionist
Memphis Pediatric Heart
10.2012 - 09.2017
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Helped patients complete necessary medical forms and documentation.
- Verified patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Obtained payments from patients and scanned identification and insurance cards.
Education
No Degree - Computer Science
Northeast Mississippi Community College
Booneville, MSSkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Insurance Verification
Timeline
Billing Specialist
Memphis Pediatric Heart
09.2017 - 12.2018
Front Desk Receptionist
Memphis Pediatric Heart
10.2012 - 09.2017
No Degree - Computer Science
Northeast Mississippi Community College
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