Kay Paris
Richmond,VA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Bargain Books
04.2022 - 01.2023
- Frequently Fulfilled Higher Management Duties
- Increased Customer Base
- Increased Local Awareness of Business using a Variety of Ads
- Improved product recommendations and increased sales
- Drove business decisions and reduced operational costs
- Opened and Closed the Business
- Created a Successful Inventory Management System
- Reorganized Store for Ease of Shopping for Customers
- Created Cost Effective Strategies for Increasing Product Range
- Found Reputable Wholesalers for New Products and Maintained Good Relations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed strategy to increase sales and drive profits.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate of Applied Science - Website Development
CodeRVA Regional High School
Richmond, VA05.2023
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Task Delegation
- Workload Management
- Retail Operations
- Employee Scheduling
- Customer rapport
- Marketing knowledge
- Sales Strategies
- Retail Operations Management
- Sales Growth
Accomplishments
- Collaborated with team of five in the development of Project Cerillo. We built a program that identified each culture sample and sent a CSV (Comma Separated Value) file to the user's computer, with a detailed report of the overall culture and the contents of each individual sample.
Timeline
Assistant Manager
Bargain Books
04.2022 - 01.2023
Associate of Applied Science - Website Development
CodeRVA Regional High School
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