Summary
Overview
Work History
Education
Skills
Timeline
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KAY POMEROY

Hurst,TX

Summary

Experienced professional with a proven track record of reliability, strong communication abilities, and exceptional time management skills. Possesses a keen eye for detail and a drive to excel. Motivated to leverage analytical and problem-solving capabilities to achieve desired outcomes. Equipped with excellent computer skills. Committed to delivering high-quality results and contributing to the success of any team or organization.

Overview

46
46
years of professional experience

Work History

SHOWROOM AND OFFICE MANAGER

Statewide Remodeling
DFW AIRPORT, Texas
06.2013 - 03.2023
  • Implemented office procedures, creating streamlined processes
  • Resolved customer inquiries and complaints with timeliness and professionalism
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

RESOLUTION

AMERICAN AIRLINES
FT WORTH, TX
05.1977 - 02.2009
  • Calculated ticket costs for passengers according to company pricing regulations
  • Confirmed accurate ticketing reservations, checking for potential errors
  • Resolved ticketing errors and patiently responded to dissatisfied customers for optimal customer service
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

BACHELOR OF ARTS (B.A.) - BUSINESS

TARRANT COUNTY JR COLLEGE
Hurst, TX

BUSINESS -

KILLEEN HIGH
KILLEEN, TX
05.1972

Skills

  • Travel Coordination
  • Customer Relations
  • Report Preparation
  • Event Coordination
  • Excellent Multitasking Abilities
  • Clerical Support
  • Office Supplies and Inventory
  • Presentation Design
  • Hotel Accommodations
  • Travel Arrangement Management
  • Advanced Arrangements
  • Scheduling
  • Customer service
  • Office management
  • Office administration
  • Scheduling and calendar management
  • Administrative support
  • Mail handling
  • Training and coaching
  • Computer skills
  • Problem resolution
  • Professional and courteous

Timeline

SHOWROOM AND OFFICE MANAGER

Statewide Remodeling
06.2013 - 03.2023

RESOLUTION

AMERICAN AIRLINES
05.1977 - 02.2009

BUSINESS -

KILLEEN HIGH

BACHELOR OF ARTS (B.A.) - BUSINESS

TARRANT COUNTY JR COLLEGE
KAY POMEROY