KAY POMEROY
Hurst,TX
Summary
Experienced professional with a proven track record of reliability, strong communication abilities, and exceptional time management skills. Possesses a keen eye for detail and a drive to excel. Motivated to leverage analytical and problem-solving capabilities to achieve desired outcomes. Equipped with excellent computer skills. Committed to delivering high-quality results and contributing to the success of any team or organization.
Overview
46
46
years of professional experience
Work History
SHOWROOM AND OFFICE MANAGER
Statewide Remodeling
06.2013 - 03.2023
- Implemented office procedures, creating streamlined processes
- Resolved customer inquiries and complaints with timeliness and professionalism
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
RESOLUTION
AMERICAN AIRLINES
05.1977 - 02.2009
- Calculated ticket costs for passengers according to company pricing regulations
- Confirmed accurate ticketing reservations, checking for potential errors
- Resolved ticketing errors and patiently responded to dissatisfied customers for optimal customer service
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
BACHELOR OF ARTS (B.A.) - BUSINESS
TARRANT COUNTY JR COLLEGE
Hurst, TXBUSINESS -
KILLEEN HIGH
KILLEEN, TX05.1972
Skills
- Travel Coordination
- Customer Relations
- Report Preparation
- Event Coordination
- Excellent Multitasking Abilities
- Clerical Support
- Office Supplies and Inventory
- Presentation Design
- Hotel Accommodations
- Travel Arrangement Management
- Advanced Arrangements
- Scheduling
- Customer service
- Office management
- Office administration
- Scheduling and calendar management
- Administrative support
- Mail handling
- Training and coaching
- Computer skills
- Problem resolution
- Professional and courteous
Timeline
SHOWROOM AND OFFICE MANAGER
Statewide Remodeling
06.2013 - 03.2023
RESOLUTION
AMERICAN AIRLINES
05.1977 - 02.2009
BUSINESS -
KILLEEN HIGH
BACHELOR OF ARTS (B.A.) - BUSINESS
TARRANT COUNTY JR COLLEGE
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