Kay Sanger

Data Entry, Accounts Receivables/Payables, Schedule Appointments, Phones. Service Writer, Shipping/Receiving, Parts/Retail Sales, File Clerk, Payroll, Purchasing, Reconcile Accounts, Daily Bank Deposits & Tax deposits, Cashier. Janitorial duties, wash motorcycles. Customer Service, Warranty Specialist

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

• General Merchandising, Leather, Helmet, Boot Specialist, Retail Sales, Warranty Specialist, Purchasing Agent, Receiving Clerk, Data Entry, Personal Management.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Doctor assistant during in-office procedures, New patient admission into clinic, Scheduling patients for tests outside of clinic, X-Ray Technician, Patient care/pre & post op responsibilities, File Clerk, Transcriptionist, Refill prescriptions for patients.
• Cast/bandage removal & replacement, Ultrasound Technician, Sterilization of equipment, Patient phone calls.
• Charting in patient file.
• Schedule new & existing patient appointments, 7 Line phone skills, maintain patient flow for doctors schedule.
• Travel to Cheyenne office.
• Maintain clean & sterile work area.
• Injection control.

• Schedule new & existing patient, receive payment from patients, Data Entry, 5-line phone skills, Record dictation, Patient appointment reminder calls, File Clerk, Maintain smooth flow for doctor's schedules, clean patient rooms, assist nurses when needed, Retrieve lab & x-ray results from other providers.
• Basic coding, business & financial information for billing manager.
• IBM Medical Manager & HBOC Star System.
• Maintain clean reception area/workstation.

• Appointment scheduling for new & existing patient.
• Account receivables, File Clerk, Data Entry, 4 Line phone skills.
• Maintain stock on supplemental vitamins for patients.
• Maintain a clean reception room for patients/organized workstation.
• Professionally and courteously verified appointment times with patients.
  
• Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
• Adeptly managed a multi-line phone system and pleasantly greeted all patients.
• Prepared patient charts accurately and neatly for the clinic.
• Maintained strict patient and physician confidentiality.
• Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.