Kay Sheffield, SHRM-CP
Charlotte,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Learning Associate
EY
02.2022 - Current
- Coordinate logistics of virtual and in-person classes, including identifying appropriate facilities for delivery.
- Publish classes in Learning Management System (LMS). Also responsible for reviewing and maintaining registration records.
- Utilize EY tools & reports to compile learner data needed for delivery.
- Liaise with Delivery Specialists, Workplace Coordinators, LP&E Team, Technology Support Services, and GDS to support activities needed to ensure successful delivery.
HR Consultant
Western Carolina HR Consulting Initiative
08.2023 - Current
- Partner with leaders of non-profit organizations on HR and business functions using a consultative approach to proactively identify and address issues and concerns.
- Develop data-driven, HR solutions tailored to the organization's needs and ensured alignment of strategic objectives.
- Facilitate training for successful implementation of new processes and provide metrics of success.
Workplace Coordinator
CBRE
05.2021 - 02.2022
- Meeting & Event Coordinator supporting a 10,000 sq ft Training Center and EY Wavespace while maintaining relationships with clients, local agencies, organizations, and community partners.
- Responsible for intake, scheduling, execution & delivery of corporate, client, and community events.
- Tracked meeting & event attendance, space planning and set up, coordination of catering and reception requests, set up and troubleshooting of basic IT and AV, and order/assembling meeting materials as requested.
- Facilitated training & development of new coordinators. Developed training manual and site-specific user guides for local operations and procedures.
- Managed relationships with building management, vendors, and corporate leadership to ensure that the site is maintained, and facility concerns are addressed in timely manner by submitting, dispatching, and monitoring work orders via CMMS.
- Supported administrative and workplace functions at EY including: space/equipment/health & safety audits, building access, and maintenance of office supplies while adhering to budgetary guidelines.
Community Manager
Regus Management Group
01.2017 - 04.2021
- Responsible for the day-to-day operations of a two-story business center with over 500 clients. Served as main point of contact for new & existing clients, vendors, and building management partners.
- Enabled building access, configuration of telephony, and set up of basic IT and AV equipment.
- Managed center expenditure including p-card expensing. Submitted purchase requests for chargeable center service needs and ensured purchase orders are processed.
- Maintained compliance to collections process, ensured clients were invoiced accurately and that payments were correctly allocated to client's account.
- Monitored and Drove KPIs: NPS/Customer Service, Retention, Occupancy, Center-Controlled Revenue, and Bad Debt.
- Supported leadership through various stages of hiring process, coordinated onboarding, training & development, and performance review of Community Associates.
Jr. Business Systems Analyst
Globe Express Services
04.2016 - 01.2017
- NetSuite ERP Administrator: monitored & resolved user helpdesk tickets, user/vendor/role management, system testing, etc.
- Created and maintained documentation such as: policies, procedures, workflows and user guides used for facilitating the onboarding of GES branches new to NetSuite
- Generated reports and dashboards specific to GL, A/P, A/R, Revenue, Employee Performance, and Order/Billing requests.
Education
Master of Science - Human Resources
Western Carolina University
Cullowhee, NC05.2024
Bachelor of Arts - Communication Studies
University of North Carolina At Charlotte
Charlotte, NC05.2015
Skills
- Operations Management
- Facilities Management
- Meeting & Events
- Onboarding, Training & Development
- Project Management
- Cross-Functional Collaboration
- Attention to Detail
- Analytical Skills
Certification
- Society for HR Management Certified Professional Certification
- GBL GWS CMMS ServiceInsight Certification
- GBL GWS Facilities Coordinator Certification
Honors Affiliations
- Gregg Davis Alumni Association Scholarship Recipient 2012
- Sigma Phi Omega, UNCC National Gerontology Honor Society, April 2015
- Lambda Pi Eta, UNCC National Communication Studies Honor Society, April 2015
Timeline
HR Consultant
Western Carolina HR Consulting Initiative
08.2023 - Current
Learning Associate
EY
02.2022 - Current
Workplace Coordinator
CBRE
05.2021 - 02.2022
Community Manager
Regus Management Group
01.2017 - 04.2021
Jr. Business Systems Analyst
Globe Express Services
04.2016 - 01.2017
Master of Science - Human Resources
Western Carolina University
Bachelor of Arts - Communication Studies
University of North Carolina At Charlotte
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