Summary
Overview
Work History
Education
Skills
Hobbies:
Timeline
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Kay Shook

502-378-2798
Elizabethtown,KY

Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Overview

25
25
years of professional experience

Work History

Night Auditor/Front Desk Agent

America's Best Hotel
Panama City Beach, Florida
02.2002 - 08.2011
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Prepared weekly employee work schedules for team members.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.

OTR Commercial Truck Driver

Goldrush MotorSports
Mooresville , North Carolina
06.1998 - 12.2001
  • Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
  • Secured loads with proper strapping to prevent damage to valuable assets across long-haul transports.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Made sure that deliveries were on time for scheduled appointments.
  • Charted out upcoming routes with GPS technology and maps.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Maintained accurate driving records in accordance with federal laws and regulations.
  • Operated with safety and skill to avoid accidents and delays.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.

Relief General Manager

Holiday Inn Express Hotel
Conyers, Georgia
04.1984 - 05.1996
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Education

Associate of Science - Psychology And Business/Office Proceedures

Macon Vo/Tech College
Macon, GA
06.1982

High School Diploma -

Towers High School
Decatur, GA
06.1978

Skills

  • Account Balancing
  • Invoicing and Billing
  • Guest Message Transmission
  • Facilities Management Software
  • Guest Registration
  • Account Review
  • Decision Making
  • Housekeeping Notification
  • Nightly Audits
  • Customer Service
  • Problem Solving
  • Staff Scheduling
  • Data Entry

Hobbies:

I have found a new hobby/craft called Paper Quilling that is quite therapeutic. It involves cutting thin strips of paper, then twirling them into shapes to create pictures, ornaments, etc. I also make greeting cards and paint and light wine bottles. When I want some real excitement, I visit amusement parks all over the eastern half of this beautiful country. And to really relax -fishing...I love to camp and fish.

Timeline

Night Auditor/Front Desk Agent

America's Best Hotel
02.2002 - 08.2011

OTR Commercial Truck Driver

Goldrush MotorSports
06.1998 - 12.2001

Relief General Manager

Holiday Inn Express Hotel
04.1984 - 05.1996

Associate of Science - Psychology And Business/Office Proceedures

Macon Vo/Tech College

High School Diploma -

Towers High School

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Kay Shook502-378-2798