Celia Kay Storm
SAN ANGELO
Summary
Dynamic Phlebotomy Supervisor and POCT Coordinator at Shannon Medical Management, recognized for enhancing patient satisfaction through effective conflict resolution and streamlined point-of-care testing. Spearheaded training initiatives, fostering team development while ensuring compliance with regulatory standards. Proven expertise in phlebotomy techniques and a commitment to continuous improvement in patient care quality.
Phlebotomy professional with strong leadership skills and focus on patient care and safety. Skilled in venipuncture, specimen handling, and maintaining compliance with health regulations. Known for fostering teamwork and adapting to evolving needs. Dependable and results-driven with commitment to excellence in healthcare.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Phlebotomy Supervisor and POCT Coordinator
Shannon Medical Management
10.2002 - Current
- Performed tasks as member of line staff to reduce wait time.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Reviewed employee performance and developed improvement plans.
- Organized continuing education opportunities for existing staff, promoting professional development within the team.
- Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
- Evaluated new methodologies and best practices in phlebotomy, incorporating relevant changes into current procedures as needed for improved service quality.
- Managed daily activities and workflow at 13 draw stations to collect, label and analyze samples correctly.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Upheld all compliance standards and kept team in line with requirements.
- Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
- Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
- Managed effective schedules to cover all department needs.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Utilized LIS to track, monitor and report on test results for clients.
- Developed and implemented training processes to achieve high quality of care for patients.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of clinical lab.
- Maintained up-to-date knowledge of industry trends and advancements in phlebotomy techniques, sharing insights with the team to enhance overall service delivery.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Participated in quality assurance and competency assessment initiatives.
- Provided guidance and support to laboratory personnel.
- Developed and implemented strategies to improve phlebotomy processes.
- Improved patient care quality by implementing and overseeing point of care testing protocols.
- Developed customized policies and procedures for the management and oversight of all aspects related to point-of-care testing within the facility.
- Evaluated new technologies and instrumentation for potential integration into existing point-of-care systems, maximizing accuracy and efficiency in patient care services.
- Facilitated communication between laboratory personnel, healthcare providers, and patients for optimal coordination in point of care services.
- Resolved technical issues promptly, minimizing downtime of point-of-care equipment and ensuring optimal functionality throughout the facility.
- Bolstered patient outcomes through effective collaboration with medical professionals on treatment plans informed by accurate diagnostic data obtained via point-of-care tests.
- Spearheaded efforts to maintain accreditation for point of care testing services by staying informed on industry trends, regulatory requirements, and best practices.
- Increased patient satisfaction by ensuring timely delivery of accurate test results through efficient use of point-of-care equipment.
- Collaborated with interdisciplinary teams to develop best practices for point of care testing methodologies.
- Served as a subject matter expert on all matters related to point-of-care testing, providing guidance and support to clinical staff as needed.
- Fostered a culture of continuous improvement by regularly soliciting feedback from both clinical staff members and patients regarding their experiences with point-of-care testing processes.
- Streamlined point of care operations by conducting regular audits to ensure compliance with regulatory standards.
- Optimized inventory management processes by monitoring stock levels, ordering supplies proactively, and managing vendor relations for cost-effective procurement.
Education
High School Diploma -
San Angelo Central High School
San Angelo Texas05-1980
Skills
- Phlebotomy techniques
- Point of care testing
- Quality assurance
- Regulatory compliance
- Patient safety
- Patient interaction
- Team leadership
- Process improvement
- Staff training
- Inventory management
- Workflow management
- Conflict resolution
- Effective communication
- Data analysis
- Continuous education
- Venipuncture
- Adaptable problem-solving
- Sample and specimen collection
- Specimen labeling procedures
- Employee training and development
- Patient confidentiality
- Professionalism and ethics
- Motivational skills
- Reporting skills
- Employee motivation
- Infection control
- Venipuncture expertise
- Medical terminology
- Inventory control management
- Diagnostic testing
- Quality control guidelines
- Conflict resolution strategies
- Employee performance reviews
- Continuous process improvement
- Interdepartmental communication
- Time management proficiency
- Department leadership
- HIPAA compliance
- Health and safety
- HIPAA
- Technical troubleshooting
- Staff management
- Emergency response training
- Laboratory procedures understanding
- Process improvement initiatives
Certification
PBT(ASCP), NRCMA
Timeline
Phlebotomy Supervisor and POCT Coordinator
Shannon Medical Management
10.2002 - Current
High School Diploma -
San Angelo Central High School
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