Summary
Overview
Work History
Education
Skills
Timeline
Phone
Computers
References
Training
Phone
Computers
References
Training
Generic
KAY TILLMAN

KAY TILLMAN

Rincon,GA

Summary

PROFESSIONAL PROFILE Dynamic Human Resources Generalist with four years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation.

Overview

36
36
years of professional experience

Work History

Human Resources Generalist

NFI Industries
07.2020 - 03.2024
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.

Office Supervisor

NFI Industries
11.2014 - 07.2020
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Oversaw office staff and trained new employees
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Manage the warehouse clerical employees and temporary employees
  • Liaise with finance, warehousing, distribution and other departments
  • Perform invoice processing for three NFI Warehouses and coordinate with the corporate office to carry out financial transactions
  • Organize induction and training sessions for the new employees
  • Coordinate and collaborate with various organizational units, customers, including sales, customer service, manufacturing, shipping, and transportation
  • Compare inventory between systems and sister facilities while tracking stock order transfers
  • Collaborate with cross-functional teams at the facility and headquarters to implement business initiatives
  • Ordered and maintained stationary supplies needed in the office and warehouse.

Customer Service Lead

NFI Industries
06.2009 - 11.2014
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Responsible for scheduling of all inbound and outbound loads
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Directed, allocated, and monitored work priorities of warehouse employees
  • Cross-trained to assistant & back-fill transportation specialist position at customer's plant when their employees are out of the office
  • Promoted to Office Supervisor in 2014
  • Assisted human resources by maintaining office records of employee payroll and contact data
  • Verified inventory and allocated orders to ensure customer orders were loaded to spec
  • Organized and arranged weekly schedule of load/carrier appointments; made adjustments as necessary to meet customer's request delivery dates
  • Answered phones and took appropriate action.

Transportation Specialist

Georgia Pacific Consumer Products LP
04.1991 - 09.2007


  • Coordinated schedules and communicated changes to customers.
  • Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
  • Contended with operating problems to ensure customers' needs are met; communicated issues, resolutions and additional request Customer Service and Carriers
  • Prioritize sequence loads; monitored orders to ensure established load by times were being attained
  • Reviewed yard check reports daily and communicated equipment needs to the carriers
  • Worked with carriers on loads not picked up on a timely basis and took corrective action
  • Processed OS&D (over, short and damaged) calls and properly coded late shipments
  • Authorized accessorial charges that arose from resolved shipment discrepancies
  • Responsible for booking all miscellaneous shipments and handling subsequent paperwork
  • Monitored and tracked local shuttles to outside warehouses
  • Coordinated equipment and shipping needs with facility wastepaper unloading.

Cashier Lead

Sam's Club
08.1988 - 07.1991
  • Coordinated and monitored breaks for cashiers
  • Responsible for all customer service interaction at the registers
  • Dispatched merchandise to appropriate departments
  • Assisted with store year-end inventory
  • Facilitated training of new employees.

Education

Associate of Science - Executive Assistant

South College
Savannah
05.1990

Skills

  • Employee Onboarding
  • Benefits Administration
  • HR Policies Implementation
  • HRIS Systems
  • Exit Interviews
  • Recruitment
  • Employee Relations
  • Executive Support
  • Customer Relations

Timeline

Human Resources Generalist

NFI Industries
07.2020 - 03.2024

Office Supervisor

NFI Industries
11.2014 - 07.2020

Customer Service Lead

NFI Industries
06.2009 - 11.2014

Transportation Specialist

Georgia Pacific Consumer Products LP
04.1991 - 09.2007

Cashier Lead

Sam's Club
08.1988 - 07.1991

Associate of Science - Executive Assistant

South College

Phone

(912) 663-3445

Computers

Proficient with Microsoft Office, Google Suite, WMS, SAP, and TOPS, Kronos

References

References & Supporting Documentation Furnished Upon Request

Training

  • Negotiations Training (2012)
  • Performance Review (2012)
  • Interviewing (2013)
  • Difficult Conversations (2014)

Phone

(912) 754-6583, (912) 663-3445

Computers

Proficient with Microsoft Office, WMS, SAP, and TOPS, plus general internet savvy

References

References & Supporting Documentation Furnished Upon Request

Training

  • Negotiations Training (2012)
  • Performance Review (2012)
  • Interviewing (2013)
  • Difficult Conversations (2014)

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KAY TILLMAN