Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kay Triplett

Marlow,OK

Summary

Dynamic administrative professional with a proven track record at Jones Stove & Spa and F5 Construction, LLC, excelling in customer service and office management. Skilled in data entry and adept at fostering strong client relations, I streamline operations and enhance team productivity, ensuring efficient workflows and maintaining confidentiality in all aspects of my work.

Overview

24
24
years of professional experience
8
8

Certification of Completion

Work History

Administrative Assistant

Jones Stove & Spa
01.2014 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Maintained inventory of office supplies and placed orders.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Office Manager /Administrative Personal Assistant

F5 Construction, LLC
01.2011 - 07.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Manager

Pizza Hut
08.1998 - 05.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Enhanced team productivity by streamlining operational processes.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Education

High School Diploma -

Marlow High School
Marlow, OK
05-1992

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Database entry
  • Dedicated team player

Accomplishments

  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Updated and maintained company database to reflect current and accurate client records for more than 10 accounts.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Billing - Cooperated with The State of Oklahoma and private insurance providers to establish relationships and resolve billing issues.
  • Completed payroll for staff of 2-15 direct reports.
  • Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
  • Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Managed inventory and office budgeting for supplies for busy office of 2-15 employees.

Certification

  • Relevant Coursework: Pizza Hut Managers Training Program: Food Service & Restaurant Management.
  • Relevant Coursework: Certificate of Completion from the Small Business Association: Business Development: Growth for Native American Business.
  • Relevant Coursework: Certificate of Completion from the Small Business Association: Course work in Business and Office Management.
  • Relevant Coursework: Certificate of Completion from the Small Business Association: Course of work in Medical Office Management.
  • Relevant Coursework: Certificate of Completion from the Small Business Association: Course of work in Healthcare Management.
  • Relevant Coursework: Certificate of Completion from the Small Business Association: Introduction to Accounting.
  • Relevant Coursework: Certificate of Completion from the Small Business Association: A Guide for Small Business.
  • Relevant Coursework: Certificate of Completion from the Small Business Association: Cyber Security for Small Business.

Timeline

Administrative Assistant

Jones Stove & Spa
01.2014 - 07.2022

Office Manager /Administrative Personal Assistant

F5 Construction, LLC
01.2011 - 07.2022

Assistant Manager

Pizza Hut
08.1998 - 05.2010

High School Diploma -

Marlow High School

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Kay Triplett