PATRICIA (KAY) WHEELER
Fort Myers,FL
Summary
Results-driven professional seeking Associate Relations Generalist position. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
18
18
years of professional experience
Work History
Medical Staff/Human Resource Coordinator
Clearwater Cardiovascular Consultants
Clearwater , Florida
2012.01 - 2013.01
- Recruited physicians along with ongoing staff development and continuing education to over 50 employees.
- Also served as human resource coordinator for 150 employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Review and maintenance of insurance, licenses, physician agreements, all managed care network, including renewals and provider additions.
- Assist with state/federal compliance issues.
- Assist CEO as requested, i.e.
- Provider relations contact regarding any fee schedule, enrollment, credentialing issues.
- Complete all background checks on new employees and making sure all orientation requirements are met upon hire.
- Responsible for all appointment and re-appointment of medical and allied health staff.
- Scheduled all required necessary ACLS/BLS certifications for nursing and medical staff.
Supervisor, Volunteers & Gift Shop
University Hospital and Clinics
Columbia , MO
2002.01 - 2012.01
- Recruits and interviewed volunteer candidates.
- Monitored work flow to ensure that volunteers were adequately trained and oriented to their assigned departments.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Adhered to all joint commission of accreditation standards and reflects those standards in training, orienting and processing of volunteers.
- Developed growth in volunteer program along with plan to recruit new volunteers for hospital departments that were short staffed due to budget cuts and set monthly goals for those developments annually.
- Continually strived for professional improvement and development through participation in organizations such as local Missouri Chapter for Volunteer Services, and American Society of Directors of Volunteer Services.
- Managed over 50 customer calls per day and increased sales in gift shop by 30%.
- Maintains adequate supplies for efficient operation of department.
- Promote community interest in volunteer program and hospital through speaking engagements, special receptions, hospital tours and other public relations activities.
Medical Office Assistant
LL Penney, M.D
Columbia , MO
1999.01 - 2002.01
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Kept detailed records of office inventories and placed orders for more supplies within budget.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated and maintained patient medical records.
- Performed insurance billing obtaining insurance verification and authorization.
- Composed and performed routine office correspondence as requested by physician and nursing staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Entered procedure codes and diagnosis codes into medical billing software.
- Called and faxed pharmacies to submit prescriptions and refills.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Medical Staff Coordinator
Hedrick Medical Center
Chillicothe , MO
1995.01 - 1999.01
- Responsible for appointments and re-appointments of all medical and allied health staff.
- Overseen processing of all medical staff and allied health staff credentialing.
- Responsible for coordination of department so that flow of information was directly appropriately to committees and governing board members.
- Yearly reports with documentation of understanding managed care contracts.
- Other responsibilities as requested, i.e.
- Provider relations contact regarding any fee schedule, enrollment, credentialing issues.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Education
Associate of Arts - General
North Central Missouri College
Trenton, MOSkills
- Employee Relations
- Executive Leadership
- Team Meetings
- Informational Packets
- Employee Performance Evaluations
- Operating Plans Development
- New Employee Orientation
- Problem Identification
Affiliations
Great Circle Central Regional Advisory Council Member
Timeline
Medical Staff/Human Resource Coordinator
Clearwater Cardiovascular Consultants
2012.01 - 2013.01
Supervisor, Volunteers & Gift Shop
University Hospital and Clinics
2002.01 - 2012.01
Medical Office Assistant
LL Penney, M.D
1999.01 - 2002.01
Medical Staff Coordinator
Hedrick Medical Center
1995.01 - 1999.01
Associate of Arts - General
North Central Missouri College
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