Summary
Work History
Education
Skills
Timeline
Generic

Kay Williams

Houston,TX

Summary

Smart financial professional applies strong problem-solving and decision-making skills in job tasks. Self-motivated with good understanding of evaluating credit history, financial stability and risks. Diligent individual with strong work ethic.

Work History

Purchase Advisor

Shift Operations
2021 - Current
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts. Explained sales, warranty, and optional products. Completed sales documentation.
  • Developed successful sales strategies to maximize customer satisfaction and profit. Made recommendations based on preferences and outlined benefits of each option.
  • Drove team revenue totals by bringing in top sales numbers. Maintained over $50,000 in F&I profit for the company every month while also hitting product targets of over 55% warranty penetration.
  • Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.

Sales Consultant/ Sales Mentor

EchoPark Automotive
2019 - 2021
  • Guided 100+ customers per month through the sales process such as processing appraisals, performing test drives, submitting credit applications, and presenting loan decisions to customers thus helping the company sale over 40 cars monthly
  • Trained 10-15 employees with 2 being moved into management, and retrained underperforming employees thus leading to 25 cars sold and $15000 in increased sales
  • Gathered and processed customer data accurately to complete transaction paperwork by learning and keeping up with EchoPark products to make appropriate recommendations to clients
  • Understand and present vehicle purchase documents while building and maintaining relationships with customers/co-workers, and demonstrating outstanding teamwork resulting in improved productivity and customer satisfaction by 15%.

Sales Consultant/ Sales Mentor

CarMax Auto Superstore
2016 - 2018
  • Provided exceptional service by communicating effectively both in person and over the phone to address customer's inquiries, and consulted/guided customers to the appropriate next step
  • Mentored over 10 employees by actively listening, responding/providing feedbacks, and built/maintained strong relationships while demonstrating excellent teamwork resulting in improved performance, and increased sales by 30%
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.

General Manager

Planet Fitness
2015 - 2016
  • Scheduled new hire orientation and onboarding activities thus helping grow the business in regards to sales, revenue, and profit. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness increasing employee retention by 35%.
  • Managed all team members to ensure strong communication with the goal of developing effective working relationships and provide regular feedback to assist with motivation, performance management and continued support resulting in 10% increase in monthly sales.
  • Reviewed and analyzed situations and created an action plan to address customer satisfaction issues, and help achieve financial objectives to ensure the department is within budget resulting in improved efficiency and customer satisfaction by 40%.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.


Assistant Manager

Planet Fitness
2013 - 2015
  • Schedule new hire orientation and onboarding activities thus helping grow the business in regards to sales, revenue, and profit, and motivate staff to achieve this same goal resulting in increased employee retention by 35%
  • Developed a positive relationship with up to 45 customers a month, maintained a teamwork environment of motivated employees, ensured staff is in compliance with regulatory requirements, provide counsels, and issued discipline to staff in line with policies/procedures
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations. Coordinated employee training programs to improve productivity and performance.
  • Set up initial training for new employees. Screened applicant resumes and coordinated both phone and in-person interviews. Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

Education

Bachelor of Science - Business Management

University of Houston

Skills

  • Communication
  • People Management
  • Employee Engagement
  • Recruitment
  • Analysis
  • Problem Solving
  • Planning
  • Quotas and Goals
  • Persuasive Selling
  • Time Management
  • Excellent People Skills

Timeline

Purchase Advisor

Shift Operations
2021 - Current

Sales Consultant/ Sales Mentor

EchoPark Automotive
2019 - 2021

Sales Consultant/ Sales Mentor

CarMax Auto Superstore
2016 - 2018

General Manager

Planet Fitness
2015 - 2016

Assistant Manager

Planet Fitness
2013 - 2015

Bachelor of Science - Business Management

University of Houston

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Kay Williams