RealPage
Kay Williamson
McDonough,GA
Summary
Dynamic Business Professional offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Account Manager
Studio 9 Professional Cleaners
05.2023 - Current
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Consistently exceeded expectations regarding response time and professionalism when interacting with clients, solidifying their trust in the company.
- Implemented strategic plans for account retention, contributing significantly to company stability and growth.
- Onboarded new clients efficiently by guiding them through the process from initial contact to successful implementation of products or services.
Community Director
Greystar Management
07.2018 - 05.2023
- Analyzed operational information for impact on ROI, identified trends, and recommended appropriate adjustments.
- Developed annual operating budgets, forecasts, and sales and marketing plans.
- Managed digital and physical office records and used Realpage software to track trends and report on metrics.
- Acted as liaison between residents, management teams, vendors, and contractors – ensuring clear communication at all times.
Community Director
Altman Management
10.2013 - 05.2018
- Streamlined administrative processes, resulting in a more efficient workflow for staff members.
- Implemented innovative marketing strategies to attract new residents and increase occupancy rates.
- Collaborated with stakeholders to develop long-term strategic plans for the growth and improvement of the community.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
Education
Associate Of Arts In Hospitality And Management -
Art Institute of Fort Lauderdale
01.1999
Skills
- Microsoft Office Suite
- Sales expertise
- Marketing
- Persuasive Negotiations
- Brand Management
- Client Relations
- Upselling strategies
- Data Entry
- Account Retention
- Financial budgeting and reporting
- Operations Management
Software
Yardi
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets, and expense reports for monthly review.
- Training - Designed and executed a one-month training program for the company sales team, increasing employee productivity and product knowledge.
- Supervised a team of 10 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
Studio 9 Professional Cleaners
05.2023 - Current
Community Director
Greystar Management
07.2018 - 05.2023
Community Director
Altman Management
10.2013 - 05.2018
Associate Of Arts In Hospitality And Management -
Art Institute of Fort Lauderdale
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