As a Program Manager, lead a highly effective team of software analysts, system engineers, and build managers to deliver J2EE systems in support of treasury programs.
Completed an In Process Review (IPR) that included work request status, financial chart with pending and completed, identified risks, and contractual changes since last IPR.
Transition out the team of 24 Business Analysts, Software Testers and Software Developers.
Test Manager
Leidos Information Technology Services
07.2016 - 07.2024
Utilizing Rational ELM to manage work items, user stories, requirements and test cases/scripts to build and validate quarterly releases, out of cycle.
Instruct testers how to trace user stories to test cases and test scripts.
Work closely with business users and federal agency to streamline change management and production support to ensure highest quality.
Lead a team of business analysts to gather, analyze, and document requirements or user stories for approval by business owners.
Developed wireframes and conducted business reviews.
Developed workflow diagrams for business users to learn the as built and new development.
Lead a team of software test analysts on new development projects, operation and maintenance to create Priority Regression Test Suites, Confidence Tests and New Functionality Tests.
Mentored testers during the plan, build and execute of internal and external web applications, internal and external Application Program Interfaces, and integration testing with external systems.
Provide project schedule updates and status weekly.
Identify and communicate risks to release success.
Participate in risk review meetings and contribute mitigations.
Conduct performance assessments and recommend pay increases to testers and business analysts.
Hold weekly meetings with each team to discuss improvements and give kudos to team members.
Quality Assurance Manager
Leidos Information Technology Services
07.2012 - 07.2015
Quality Assurance Manager for a call center during an infrastructure upgrade and implementation of new ACDs for 30 sites.
Developed a Quality Control Plan communicating Service Level Agreements.
Streamlined the test planning, test result reporting and end of test reports using templates and agreed upon language.
Testing Manager - eServices Project
Lockheed Martin IS&GS
10.2009 - 07.2016
Managed the testing team on a U.S. Federal project providing work direction, resource assignment, team building, coordinating testing efforts on quarterly builds and lead testing effort on new development projects.
Developed Test Management Reports capturing Test Coverage, Execution and Defect Tracking Metrics.
Produced system test plans, test cases, and end of test completion reports as needed.
Developed test suites using SoapUI to verify web service functionality and mentored new testers on best uses of the tool.
Conducted a testing process review of testing methods and templates in an effort to improve the efficiency and productivity of the testing team.
Outcome was a reduction in the number of defects reported by the customer in systems acceptance testing.
Traced requirements to test cases using Requirements Traceability Matrix, Rational Quality Manager and Requisite Pro.
Directed the development of an Automated Test Suite using Rational Functional Tester using a Data Driven approach to verify application functionality.
Lead the testing effort on a multi-million dollar project which included Defect Triage, Risk Identification and Mitigation, Test Coverage Analysis, and Mentoring Software Test Analysts.
Developed a Page Behavior Design document based on detailed requirements, customer feedback and developer input.
Project Manager of a 2.9M new development project in 2014. Technology of Java, MQ, DB2, lead a team of developers, testers and business analysts. The ESAM 1.0 was successfully implemented into production.
Test Automation - eServices Project
Comforce Information Technology
06.2009 - 10.2009
Designed manual test cases for PeopleSoft, DB2, GUI components utilizing use-cases.
Developed Performance Metrics Management Report using volume data extracted from logs into a MySQL database.
Wrote SQL queries to calculate average, maximum, minimum, counts, and distribution of volumes.
Developed Rational Robot test scripts and maintained existing scripts to ensure effective execution.
Backend Testing Team - Driver License System Project
Texas Department of Public Safety
06.2008 - 06.2009
Verified system functionality and performance of a J2EE WebSphere Application using WinRunner, LoadRunner, DB2 queries, and SoapUI.
Successfully transitioned into a highly visible team quickly taking on the work of multiple resources.
Designed and executed manual test cases for SOAP XML, DB2, and GUI components using Rational Requisite Pro use-cases.
Leveraged SoapUIPro to build SOAP test suites and assertions for expected dynamic XML response data.
Automated regression testing for web application using WinRunner test scripts.
Documented and reported software defects using Rational ClearQuest.
Developed SQL queries to verify and retrieve data during all phases of testing.
Testing Services Technical Architect QA
Target Corporation
03.2002 - 06.2008
Performance Testing Services Coordinator and lead performance analyst collaborating with multiple technical teams.
Developed performance test simulation [Load, Stress, Sustainability] and executed the simulation in a lab.
Administrated Quality Center in support of 4500+ users, coordinated 250+ performance testing projects, and managed testing labs.
Known for methodical, tenacious work ethic and as a substantial contributor to a wide variety of projects including:
Increased productivity by streamlining a structured performance testing methodology.
Led a team of performance test analysts on and off site working on over 30 projects at any given time.
Improved Requirements Management Process by integrating the process into the CaliberRM and Quality Center tools.
Served as Technical Lead on this pivotal project.
Enriched in-house Quality Center by collaborating on the development of Quality Center of training materials.
Enhanced analysis of tool usage and support levels by developing metric definitions.
Tools analyzed included Quality Center, CaliberRM, and WinRunner.
Upgraded Test Director 7.6, as well as orchestrated the transition to Quality Center 8.21.
Planned and executed web application system integration testing on J2EE applications.
Developed performance test strategies, scenarios and scripts using LoadRunner and Scapa Stress Test.
Broad experience in LoadRunner user type development, including Web (XML, Websphere, J2EE), Web Services, Web Custom, Winsock, ODBC, Oracle, MSSQL, Scapa, Stress Test, and Citrix.
Senior Software Quality Management Consultant
Spherion
10.1997 - 03.2002
Actively coached and developed staff with a proven ability to transfer job knowledge and skills to all levels.
Contributed to the development of a performance test methodology for national distribution and utilization.
Demonstrated leadership skills with the ability to influence and lead automated test tools special interest groups.
Broad range of responsibilities included:
Development of Test strategies, performance test plans, system test plans, integration test plans, performance scenarios, and test scripts for clients.
Defect tracking using PVCS Tracker and Mercury Interactive's Test Director.
Test automation using LoadRunner, WinRunner, and Rational Test Studio.
Manage test environments for performance testing projects.
Test Engineer/Systems Assurance
Digi International
10.1996 - 10.1997
Created and maintained network test environments for Frame Relay product testing using a custom defect tracking system.
Responsibilities included:
Development of test plans, test cases, and test scripts.
Development of test beds for remote access verification using Tcl/Tk custom test suite and network sniffers.
Performance of regression and system testing of asynchronous and synchronous devices.
Installation and configuration testing for NT and SCO Open Server software drivers.
Stress testing using NetCom Smart bits over PRI network.
Tester/Quality Assurance
Decision Systems Inc
02.1995 - 10.1996
Created and maintained UNIX and Unidata test environments for Regression Testing of a Financial Software Application.
Developed performance test plan and automated testing solution for the character-based application.
Implemented STW Robot automated performance and regression test scripts.
Tester/Quality Assurance
Personnel Decision Systems
02.1993 - 02.1995
Verified functionality of a questionnaire application using test plans, test cases, and data.
Processed team questionnaires using a high volume scanning, and data analysis package.
Produced and shipped custom reports for team building exercises.
Timeline
Program Manager
Leidos Information Technology Services
07.2024 - Current
Test Manager
Leidos Information Technology Services
07.2016 - 07.2024
Quality Assurance Manager
Leidos Information Technology Services
07.2012 - 07.2015
Testing Manager - eServices Project
Lockheed Martin IS&GS
10.2009 - 07.2016
Test Automation - eServices Project
Comforce Information Technology
06.2009 - 10.2009
Backend Testing Team - Driver License System Project
Senior Technology Consulting Specialist at King Abdullah University of Science & Technology (KAUST), Information Technology Services DepartmentSenior Technology Consulting Specialist at King Abdullah University of Science & Technology (KAUST), Information Technology Services Department
Information Technology Specialist 3 at New York State Information Technology ServicesInformation Technology Specialist 3 at New York State Information Technology Services