Kay Worthy
Orange,TEXAS
Summary
Dynamic Dental Front Office Coordinator with proven expertise at Horizon Dental with Dr. John Fukuda, and then at Elite Dentures, enhancing patient satisfaction through efficient scheduling and insurance verification. Skilled in HIPAA compliance and adept at building rapport with patients, I consistently improved revenue collection rates and streamlined office operations, ensuring a welcoming environment and exceptional service delivery.
Overview
24
24
years of professional experience
Work History
Dental Front Office Receptionist
Dr. Timothy Royer
05.2024 - Current
- Greeted patients and managed appointment scheduling using dental practice management software.
- Verified patient insurance information and processed payments efficiently at front desk.
- Assisted with patient intake, ensuring accurate completion of medical histories and consent forms.
- Coordinated communication between dentists, patients, and staff to enhance workflow efficiency.
- Maintained organized patient records in compliance with HIPAA regulations and office policies.
- Handled incoming calls professionally, addressing inquiries and managing patient concerns promptly.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Assisted colleagues in various administrative tasks such as filing patient documentation or generating reports when needed for smoother workflow.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Dental Front Office Coordinator
Dr. John Fukuda
01.2002 - 05.2024
- Coordinated patient scheduling to optimize appointment availability and reduce wait times.
- Managed insurance verification processes, ensuring accurate patient billing and coverage confirmation.
- Maintained organized patient records using electronic health record (EHR) systems for efficient retrieval.
- Assisted in implementing office protocols to enhance workflow efficiency and improve patient experience.
- Trained new administrative staff on office procedures and software applications to ensure consistency.
- Collaborated with dental team members to streamline operations and improve overall service delivery.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
- Streamlined dental office operations by implementing effective organizational systems for patient records and financial documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Helped patients complete necessary medical forms and documentation.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
High School Diploma -
A.S. Johnston High School
Austin, TX05.1987
Skills
Dental terminology
HIPAA compliance
Patient scheduling
Office organization
Insurance verification
Cash reconciliation
Document preparation
Payment processing
Billing procedures
Administrative support
Record filing
Appointment confirmation
Claim processing
Record management
Excellent multitasking capability
Friendly and outgoing
Punctual and reliable
Incoming call reception
Team collaboration
Verbal and written communication
Accounts receivable
Phone and email etiquette
Patient documentation
Data entry
Appointment scheduling
Patient services
Patient flow management
Insurance billing
Front office management
Issue resolution
Patient relations
Dental staff support
Records management
Invoice generation
Rapport building
Office opening and closing
Electronic dental record (EDR)
Financial plan options
Service oriented
Proficiency in Eaglesoft
Pleasant speaking voice
Confidentiality
Billing department support
Patient file management
Medical chart management
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Reliability
Excellent communication
Critical thinking
Organizational skills
Effective communication
Organization and time management
Cash handling
Clinical documentation
Relationship building
Office administration
Flexible schedule
Documentation and recordkeeping
Computer proficiency
Patient registration
Insurance authorizations
Filing systems
Task prioritization
Office management
Self motivation
Staff leadership
Analytical thinking
Documentation review
Clerical skills
Invoice processing
Timeline
Dental Front Office Receptionist
Dr. Timothy Royer
05.2024 - Current
Dental Front Office Coordinator
Dr. John Fukuda
01.2002 - 05.2024
High School Diploma -
A.S. Johnston High School