Summary
Overview
Work History
Education
Skills
Timeline
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Kaya Bailey

Waianae

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Service Deli Manager

Foodland
03.2020 - Current
  • Maintained a high level of product knowledge, enabling staff to provide accurate information and recommendations to customers.
  • Developed creative marketing strategies to promote deli specials and increase sales revenue.
  • Implemented efficient scheduling practices, ensuring adequate staffing during peak hours while controlling labor costs.
  • Fostered a positive team environment by providing ongoing support and coaching to all deli staff members.
  • Monitored employee performance closely to identify areas for improvement or recognition of outstanding achievements in customer service or productivity goals.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, well-stocked deli area.
  • Developed strong rapport with customers by addressing concerns promptly and ensuring their satisfaction with deli products and services.
  • Created visually appealing displays that showcased featured items, resulting in increased sales of specialty products.
  • Established effective communication channels between staff members to ensure smooth daily operations in the service deli department.
  • Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Set schedules for 26 staff by planning and designating shifts and hours.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Coordinated with catering staff to deliver food services for special events and functions.

Service Deli Manager

Safeway
03.2018 - 02.2020
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
  • Set schedules for staff of 15 by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
  • Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Maintained a high level of product knowledge, enabling staff to provide accurate information and recommendations to customers.
  • Implemented efficient scheduling practices, ensuring adequate staffing during peak hours while controlling labor costs.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, well-stocked deli area.
  • Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.

Recovery Associate

Sephora USA
10.2017 - 01.2018
  • Handled sensitive financial information with discretion, adhering to confidentiality policies at all times.
  • Increased product knowledge to promote full line of products to fit consumer needs.
  • Maintained communication with store team to support sales, promos and product knowledge.
  • Placed overstock in risers and stockrooms and returned loose hangers to rolling racks.
  • Remained attentive and alert to prevent inventory shortages of high-demand items.
  • Stocked merchandise following planogram to maintain sales floor merchandising standards.
  • Replenished sales floor stock to meet customer demand.
  • Contributed to a positive work environment by maintaining a professional attitude during challenging situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Data Integrity Lead

Kmart, Sears Holding
09.2011 - 10.2017
  • Identified and resolved complex data discrepancies, ensuring accurate reporting and decisionmaking.
  • Managed information through regular data integrity audits.
  • Enhanced data accuracy by implementing effective validation processes and procedures.
  • Improved overall organizational efficiency through meticulous coordination of large-scale database migrations.
  • Optimized existing software tools for enhanced performance in managing and maintaining accurate datasets.

TAP Supervisor

Victoria's Secret & PINK
08.2015 - 04.2017
  • Championed innovative solutions that led to improved operational efficiency across the organization.
  • Coordinated efforts between various departments to ensure seamless project execution from start to finish.
  • Oversaw daily operations, ensuring adherence to company guidelines and industry best practices.
  • Increased customer satisfaction with proactive problem-solving and effective communication skills.
  • Conducted regular performance evaluations for team members, setting clear expectations and goals for growth.
  • Developed strong relationships with clients, resulting in increased trust and long-term partnerships.
  • Managed multiple projects simultaneously, ensuring timely completion and consistent quality standards.
  • Streamlined workflow processes to increase efficiency within the department while maintaining high-quality results.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales and customer satisfaction through personalized servicing.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Education

High School Diploma -

Waianae High School
Waianae, HI
06.2009

Skills

  • Maintaining cleanliness
  • Sanitation Standards
  • Nutritional knowledge
  • Food Safety Compliance
  • Scheduling Coordination
  • Customer Service
  • Employee Supervision
  • Task Delegation
  • Inventory Management
  • Product Rotation
  • Team direction
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Reliable and Responsible
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Organizational Skills
  • Scheduling Staff

Timeline

Service Deli Manager

Foodland
03.2020 - Current

Service Deli Manager

Safeway
03.2018 - 02.2020

Recovery Associate

Sephora USA
10.2017 - 01.2018

TAP Supervisor

Victoria's Secret & PINK
08.2015 - 04.2017

Data Integrity Lead

Kmart, Sears Holding
09.2011 - 10.2017

High School Diploma -

Waianae High School

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Kaya Bailey