Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaya Brooks

Richmond,VA

Summary

Dynamic and detail-oriented professional with extensive experience at Greystar Property Management, excelling in community engagement and administrative support. Proven track record in data management and event planning, enhancing occupancy rates through effective promotional activities. Highly organized with strong training and development skills, ensuring compliance with fair housing policies and regulations.

Overview

14
14
years of professional experience

Work History

Assistant Community Manager

Greystar Property Management
12.2023 - Current
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Met with residents to gather information and develop effective solutions.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Managed community within established cost constraints.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.

Leasing Consultant

Bell Partners
08.2023 - 12.2023
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Distributed and followed up on tenant renewal notices.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Collected rent and tracked resident payments and information in computer system.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Responded to requests and scheduled appointments for property showings.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Communicated effectively with owners, residents, and on-site associates.

Process Assistant

Amazon CLT4
11.2019 - 08.2023
  • Monitored multiple databases to keep track of all company inventory.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Evaluated effectiveness of training by surveying trainees and collecting before-and after-data showing training impact.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.

Center Consultant

Fedex Office
03.2018 - 09.2019
  • Responded to telephone inquiries from clients, vendors and public
  • Sorted and distributed business correspondence to correct department or staff member
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
  • Verified and logged in deadlines for responding to daily inquiries
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
  • Received and distributed faxes and mail in a timely manner
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance

Operations Manager

Sephora inside JCPenney
07.2017 - 03.2018
  • Monitored project schedules for various projects at a time.Optimized the overall customer experience through exemplary customer service.
  • Mentored, coached and trained multiple team members.
  • Identified inefficiencies and made recommendations for process improvements.
  • Designed displays to make the store experience interactive and engaging.
  • Displayed the appropriate signage for products and sales promotions.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Organized and located inventory and updated store spreadsheets.
  • Upheld stock levels and proper pricing for multiple product lines.
  • Established and maintained proper high traffic displays, resulting in increased sales.
  • Conducted staff meetings with sales personnel to introduce new merchandise.

Sales Advisor

H&M Hennes & Mauritz
11.2014 - 07.2016
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Opened and closed store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for entire store.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Educated customers on product and service offerings.

Health Services Management Apprentice

United States Air Force
07.2011 - 08.2013
  • Reviewed and edited correspondence prior to release and submission for signature.
  • Logged and filed classified documents.
  • Effective decision-maker in high-pressure environments.
  • Patrolled areas and allowed restricted area access for authorized personnel.
  • Obtained information by contacting appropriate personnel or patients.
  • Scanned incoming documentation.
  • Pulled patient charts for upcoming appointments.
  • Typed medical orders for procedures and laboratory tests.
  • Consolidated diverse medical records.
  • Assigned patients to correct diagnosis-related groups.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Purged outdated files.
  • Wrote reports, emails, memoranda, letters and releases.
  • Kept department clean, organized and professional.
  • Maintained 100% compliance with all hospital and government regulations.

Education

High School Diploma -

Wake Forest-Rolesville High School
Wake Forest
06.2011

Skills

  • Extremely organized
  • Data management
  • Administrative support
  • Microsoft Word, Excel, PowerPoint
  • RealPage/OneSite/ILM Experience
  • Training and development
  • Task delegation and prioritization
  • Background Checks
  • Property management
  • Move-In Coordination
  • Prospecting Assistance
  • Fair Housing Policies
  • Application Processing
  • Community Engagement
  • Application Verification
  • Event Planning
  • Property Tours
  • Administrative Support
  • Business Processes and Procedures

References

  • Nija Gordon (919) 791-9095
  • Renika Willis (757) 762-3524
  • Carlos Restrepo (980) 365-9597
  • Ilia Jones-Silverstein (919) 741-1089
  • Sahara McRoy (804) 572-4506
  • Nicole Leach (336) 430-5163

Timeline

Assistant Community Manager

Greystar Property Management
12.2023 - Current

Leasing Consultant

Bell Partners
08.2023 - 12.2023

Process Assistant

Amazon CLT4
11.2019 - 08.2023

Center Consultant

Fedex Office
03.2018 - 09.2019

Operations Manager

Sephora inside JCPenney
07.2017 - 03.2018

Sales Advisor

H&M Hennes & Mauritz
11.2014 - 07.2016

Health Services Management Apprentice

United States Air Force
07.2011 - 08.2013

High School Diploma -

Wake Forest-Rolesville High School

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