Kaya Duncan
Atlanta,GA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
The Mansions Independent Living
Alpharetta
08.2023 - Current
- Provide an overview of community information to those inquiries in support of the marketing and sales efforts
- Greet and assist residents, families, and visitors, ensuring a positive and welcoming atmosphere
- Manage incoming calls, inquiries, and requests, providing accurate information and addressing concerns promptly
- Coordinate transportation services for residents, ensuring timely and safe arrivals and departures
- Collaborate with various departments to organize and promote community events, fostering a sense of community and engagement
- Maintain a secure environment by monitoring access and ensuring adherence to safety protocols
- Assist with administrative tasks, including managing mail, packages, and resident inquiries.
Concierge / Emergency Response
Sunrise Senior Living
Sandy Springs
03.2023 - Current
- Developed and conducted regular training sessions for staff and residents on emergency response protocols, evacuation procedures, and first aid techniques
- Enhanced awareness and preparedness levels across the facility, resulting in improved response times and outcomes
- Collaborated with senior residents and their families to facilitate the completion of paperwork for hospice care, including the establishment of Do Not Resuscitate (DNR) orders
- Coordinated with healthcare providers, legal professionals, and hospice agencies to streamline the paperwork process and ensure timely completion
- Lead emergency response teams during critical incidents, providing guidance, direction, and support to ensure efficient and effective operations
- Managed and responded to various emergency situations, including medical emergencies, fires, power outages, and natural disasters.
Shadowing Experience
DeKalb County Medical Examiner's Office
Atlanta
06.2024 - 07.2024
- Assisted in Autopsy Procedures: Observed and assisted in the preparation and execution of autopsies, gaining insights into the methods and techniques used in forensic pathology
- Analyzed Medical Records: Reviewed medical histories and records to understand the correlation between clinical findings and autopsy results
- Crime Scene Investigation: Accompanied forensic investigators to crime scenes, learning how to collect and preserve evidence while maintaining the integrity of the scene
- Toxicology and Lab Work: Witnessed the collection of toxicology samples and observed laboratory procedures for analyzing substances found in the body
- Case Reviews: Participated in case reviews and discussions, learning how findings are interpreted and used to determine cause and manner of death
- Public Health and Safety: Gained knowledge of the role of the medical examiner in public health, including identifying public health threats and contributing to community safety.
Career Services Ambassador
Georgia Gwinnett College
Lawrenceville
03.2023 - 05.2023
- Engaged with students to effectively market and promote our workshops, events, services, and resources
- Represented the office during GGC events
- Assisted students interested in creating or improving application documents like resumes, cover letters, and portfolios
- Aided Career Services staff members as needed, including marketing, social media, data, and event planning
- Maintained confidentiality for all information seen or heard, including office conversation.
Sales Associate
Saks Fifth Avenue
Atlanta
10.2020 - 02.2023
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise
- Trained and developed new sales team associates in products, selling techniques, and company procedures
- Implemented up-selling strategies encompassing recommendations of accessories and complementary purchases
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Educated associates on market trends and stayed up to date on forecasts and fashion news
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
Summer Intern
Atlanta Harm Reduction Coalition
Atlanta
05.2022 - 07.2022
- Served for the in-house syringe exchange program
- Created marketing materials such as brochures for public health relations
- Provided comprehensive analytics support to the Centers for Disease Control and Prevention (CDC) to facilitate evidence-based decision-making
- Established strong relationships with key stakeholders, including the CDC, to align data analysis efforts with grant requirements and priorities
- Presented resources such as hygiene kits to encourage proper use of materials
- Administered as an ambassador to promote health decisions related to HIV/AIDS, Hepatitis C, STIs, and substance use in communities
- Developed and launched a campaign for PrEP (Pre-exposure prophylaxis) enrollment and education, and medication-assisted treatment (MAT) along with Women's Health
- Developed and implemented data-driven strategies, contributing to a 15% improvement in the success rate of grant applications.
Viral Tester (PRN)
P&P Health and Wellness
Atlanta
12.2021 - 02.2022
- Conducted nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis
- Screened employees and visitors using specific protocols and non-contact infrared thermometers
- Sanitized work areas and sterilized equipment and instruments to comply with protocols
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors
- Followed laboratory guidelines for handling biological specimens
- Screened up to 100-150 patients daily.
Receptionist
Obria Women's Clinic
Lawrenceville
03.2021 - 05.2021
- Scheduled health promotion workshops
- Assisted doctors, staff, visitors, and patients in a professional capacity
- Greeted and attended to patients in person and over the phone
- Scheduled appointments between doctors and patients while maintaining HIPAA regulations
- Communicated medical results to patients under clinical supervision
- Demonstrated proficiency in medical terminology, ensuring clear communication and understanding among healthcare professionals, insurance providers, and administrative staff
- Completed accurate documentation of patient visits.
Sales Associate
Neiman Marcus
Atlanta
08.2019 - 09.2020
- Prepared merchandise for the sales floor by pricing or tagging
- Met or exceeded personal quotas, hitting a target rate
- Engaged with customers to effectively build rapport and lasting relationships
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Maintained organized, presentable merchandise to drive continuous sales
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications
- Delivered a high level of assistance by locating products and checking store systems for merchandise at other sites.
Education
Bachelor of Science in Health Science: Public Health -
Georgia State University
Atlanta, GA12.2024
Skills
- Adaptability
- Analytical Skills
- Clear Communication
- Attention to Detail
- Team Collaboration
- Adaptability and Flexibility
- Interpersonal Skills
- Goal Setting
- Administrative Support
- Customer Service
- Guest Relations
- Safety Procedures
- Management interaction
Certification
- Naloxone Trained administration
- Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, Teams, and Access.
- Experienced in creating visually appealing presentations and documents using advanced features in PowerPoint and Word.
- Skilled in data analysis and management with expertise in Microsoft Excel, including complex formulas, pivot tables, and data visualization.
- Proficient in using Microsoft Outlook for effective email communication and scheduling.
- Familiar with database management and development in Microsoft Access.
- Collaborative teamwork using Microsoft Teams for communication and project coordination.
- Creative design skills with Canva for producing engaging visual content.
- Naloxone Trained administration, demonstrating competence in responding to opioid overdoses and administering life-saving interventions
Accomplishments
- Paws Retract –Georgia State University Member – Atlanta, GA, 2022, Present, Serve as a liaison to faculty and guest speakers to facilitate discussions on professional development, leadership, and community service projects. Attend bi-weekly meetings discussing funds, event ideas, and workshop topics.
- Live Healthy Gwinnett – Volunteer – Atlanta, GA, 2022, 2023, Served as a volunteer for various community service events and projects including but not limited to blood drives, summer meals programs and health fairs.
Leadershipandcommunityinvolvement
- Paws Retract, Georgia State University, Atlanta, GA, 2022, Present, Serve as a liaison to faculty and guest speakers to facilitate discussions on professional development, leadership, and community service projects. Attend bi-weekly meetings discussing funds, event ideas, and workshop topics.
- Live Healthy Gwinnett, Atlanta, GA, 2022, 2023, Served as a volunteer for various community service events and projects including but not limited to blood drives, summer meals programs and health fairs.
Professionalassociation
American Public Health Association (APHA), 04/2023
Timeline
Shadowing Experience
DeKalb County Medical Examiner's Office
06.2024 - 07.2024
Concierge
The Mansions Independent Living
08.2023 - Current
Concierge / Emergency Response
Sunrise Senior Living
03.2023 - Current
Career Services Ambassador
Georgia Gwinnett College
03.2023 - 05.2023
Summer Intern
Atlanta Harm Reduction Coalition
05.2022 - 07.2022
Viral Tester (PRN)
P&P Health and Wellness
12.2021 - 02.2022
Receptionist
Obria Women's Clinic
03.2021 - 05.2021
Sales Associate
Saks Fifth Avenue
10.2020 - 02.2023
Sales Associate
Neiman Marcus
08.2019 - 09.2020
Bachelor of Science in Health Science: Public Health -
Georgia State University
- Naloxone Trained administration
- Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, Teams, and Access.
- Experienced in creating visually appealing presentations and documents using advanced features in PowerPoint and Word.
- Skilled in data analysis and management with expertise in Microsoft Excel, including complex formulas, pivot tables, and data visualization.
- Proficient in using Microsoft Outlook for effective email communication and scheduling.
- Familiar with database management and development in Microsoft Access.
- Collaborative teamwork using Microsoft Teams for communication and project coordination.
- Creative design skills with Canva for producing engaging visual content.
- Naloxone Trained administration, demonstrating competence in responding to opioid overdoses and administering life-saving interventions
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