Kaya Humphreys
Orlando
Summary
Dedicated customer service professional with a strong background in hospitality. Recognized for effective communication and leadership in managing events and guest recovery, consistently enhancing customer satisfaction in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Manager/Events Liaison
The Smith Restaurants
New York
02.2025 - 04.2026
- Coordinated with events team to enhance execution and guest experience of in-house events.
- Collaborated with kitchen staff to synchronize timing, staffing, and event flow for optimal service.
- Conduct event pre-shift meetings and prepare final event check to ensure accurate payment.
- Resolved guest issues promptly and empathetically, reinforcing company values and enhancing customer satisfaction.
- Coach hourly team members in real time to reinforce service standards, teamwork, and communication.
- Serve as a leadership presence during service, supporting the AGM and GM in maintaining consistency and accountability across the team.
Server
The Smith Restaurants
New York
10.2022 - 02.2025
- Managed seven to eight tables simultaneously, adapting to customer requests and kitchen challenges to ensure timely service.
- Coordinated with servers, bussers, and kitchen staff to prepare and serve meals, enhancing overall customer experience.
- Resolved customer concerns promptly and escalated issues to management for further resolution.
- Utilized knowledge of menu items and preparation methods to guide guests in menu selection, improving their dining satisfaction.
- Maintained accuracy while handling multiple payments, giving change and printing receipts for customers.
Head Bartender
The Williamsburg Hotel
Brooklyn
09.2021 - 10.2022
- Oversaw bar area, designed cocktails and menus, and managed inventory, compliance, and customer relationships.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Managed an extremely high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Trained new bartenders on drink preparation and upselling techniques.
- Resolved customer complaints and disputes, enhancing overall satisfaction.
Bartender/Server
Carrabba's Italian Grill
Orlando
11.2013 - 08.2021
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling multiple payments at once, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Successfully accommodated and interacted with bar guests while making server beverages in a timely manner.
- Collaborated on ideas with management during staff meetings to create a more efficient work environment.
Server
Prato Winter Park
Winter Park
04.2018 - 07.2019
- Completed liquor, wine, and beer classes to improve sales knowledge for menu items.
- Achieved lead server position within three months of employment.
- Trained and acclimated new servers to restaurant's culture and operations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Managed opening and closing duties to facilitate restaurant operations.
- Calculated the total wine and liquor intake of the restaurant and collaborated with management on ordering.
- Resolved customer issues while maintaining professionalism and composure, ensuring high levels of customer satisfaction.
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL05-2019
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL05-2015
Skills
- Event Management
- Organization
- Time Management
- Communication
- Customer Service
- Conflict Resolution
- Leadership
- Adaptability
- Multi-Tasking
- Detail-Oriented
- Strong Team Player
- Self-Starter
- Reliability
Timeline
Manager/Events Liaison
The Smith Restaurants
02.2025 - 04.2026
Server
The Smith Restaurants
10.2022 - 02.2025
Head Bartender
The Williamsburg Hotel
09.2021 - 10.2022
Server
Prato Winter Park
04.2018 - 07.2019
Bartender/Server
Carrabba's Italian Grill
11.2013 - 08.2021
Bachelor of Science - Clinical Psychology
University of Central Florida
Associate of Arts - General Studies
Eastern Florida State College