Kaya Iannuzzi
Midland,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Car Sales Consultant
Mazda Of Midland
08.2023 - Current
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
- Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Stayed up-to-date on current automotive trends, technologies, and market conditions to provide accurate information to clients.
- Assisted in maintaining an organized showroom floor that showcased featured models while keeping inventory accessible for viewing or demonstrations.
- Participated in ongoing training sessions to stay current on product offerings, competitor models, industry regulations, sales strategies, and best practices.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Responded to customer enquiries via telephone and email.
- Developed strong rapport with customers and created positive impression of business.
Server
Cracker Barrel Country Store
06.2023 - 08.2023
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Starlite Diner
12.2022 - 05.2023
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Implemented time management strategies to optimize efficiency during peak hours without compromising the quality of service provided to patrons.
Server
Cracker Barrel Old Country Store
10.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
No Degree - Business Management
Daytona State College
Daytona Beach, FLHigh School Diploma -
Seabreeze High School
Daytona Beach, FL05.2022
Skills
- Financial Acumen
- Client Relationship Building
- Sales Strategies
- Persuasion Techniques
- Multitasking
- Team collaboration
- Organizational skills
- Interpersonal skills
- Conflict resolution
Accomplishments
- I created the theme/cover of my High School's yearbook for the year 2023, it won the award "Best Designed" at the Yearbook Palooza for FL.
Affiliations
- Color Guard
- Avid Reader
- Digital Designer
Languages
English
Native or Bilingual
Timeline
Car Sales Consultant
Mazda Of Midland
08.2023 - Current
Server
Cracker Barrel Country Store
06.2023 - 08.2023
Server
Starlite Diner
12.2022 - 05.2023
Server
Cracker Barrel Old Country Store
10.2022 - 05.2023
No Degree - Business Management
Daytona State College
High School Diploma -
Seabreeze High School
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