Kaya Kilstrom

• Collaborated closely with the therapist in providing accurate clientele to each therapist in what they specialize in.
• Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
• Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
• Supervised scheduling of front desk staff, maximizing coverage during peak hours while adhering to budgetary constraints for labor costs.
• Handled escalated customer concerns professionally, working towards satisfactory resolutions that maintained brand reputation.

Operations Manager: Christine Gammage - (209) 658-2796

As a stylist I rented the space and made my own schedule based on clients needs. Services provided included performing a range toning, haircuts, root coverage, highlights and balayage. I assisted the owner in toning, blow drying, styling and foiling. Specialized in removal and reinstallation of extensions. Maintained a clean and safe work environment.

• Responsible for the supervision and operation of complex equipment
• Supervised operations, daily decision-making, delegating tasks, staff support, and guest interactions.
• Accountable for recruitment and retention, training, personnel reviews, customer service, marketing and overall operations.
• Identified problem areas and resolved them in accordance with House of Air policies and procedures.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Operations Manager: Cole Freeman - (210) 687- 7004