Kaya Kouba
Eagle,WI
Overview
2
2
years of professional experience
Work History
Bartender/Server
Eagle Springs Pub
05.2023 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Responsible for both bartending and waitress/serving tables.
- Responsible for both opening and closing the bar/restaurant.
- Responsible for maintaining a clean and organized workspace.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Kennel/Daycare Attendant
Mukwonago Animal Hospital
08.2022 - 05.2023
- Assisted in maintaining a clean and hygienic environment for both pets and staff by performing daily cleaning tasks.
- Administered medications as needed, ensuring pets'' health needs were accurately met according to owner instructions.
- Performed thorough evaluations of new dogs, determining their suitability for group play and identifying any special needs or preferences.
- Enhanced customer satisfaction by providing excellent care and attention to pets during daycare hours.
- Increased pet safety through vigilant monitoring of play areas, promptly addressing any conflicts or issues.
- Developed strong relationships with pet owners by providing regular updates on their pets'' activities, behavior, and well-being during daycare stays.
- Contributed to a welcoming atmosphere by greeting clients professionally at drop-off and pick-up times while addressing any questions or concerns they had.
- Provided basic grooming services such as brushing coats, trimming nails, and cleaning ears when necessary for improved hygiene and comfort of the pets.
- Participated in ongoing training sessions to continuously improve knowledge on canine behavior patterns, communication styles, and best practices in caring for dogs within a daycare setting.
Golf Cart Attendant
Broadlands Golf Course
03.2022 - 10.2022
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Increased golfer safety with thorough inspections and maintenance checks on all equipment.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
Education
Environmental Science And Spanish
University of Wisconsin-Whitewater
Whitewater WI2027
High School Diploma -
Mukwonago High School
Mukwonago WI05.2023
Skills
- Stress Management
- Food Service
- Payment Processing
- Engaging Personality
- Outgoing Personality
- Customer Service
- Strong Multitasking
Timeline
Bartender/Server
Eagle Springs Pub
05.2023 - Current
Kennel/Daycare Attendant
Mukwonago Animal Hospital
08.2022 - 05.2023
Golf Cart Attendant
Broadlands Golf Course
03.2022 - 10.2022
Environmental Science And Spanish
University of Wisconsin-Whitewater
High School Diploma -
Mukwonago High School