Kaya McCray
Brewster,Massachusetts
Summary
A visual thinker with an aptitude for hands-on learning, awarded the Salem State Academy Communication Award. After my first year of college I was on the Dean's list and had a 3.9 GPA. I'm involved in the community and have been to several events to speak on the community's behalf.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
AutoZone
Orleans, MA
06.2026 - Current
- Provided exceptional customer support by resolving inquiries and addressing concerns efficiently.
- Managed product returns and exchanges, ensuring adherence to company policies and procedures.
- Led training sessions for new team members, enhancing onboarding experience and knowledge retention.
- Streamlined communication between departments to improve overall service delivery and issue resolution time.
Key Holder
Sherwin Williams
Orleans, MA
01.2022 - 09.2025
- Closed, opened, and managed the store alone Friday, Saturdays, and Sundays.
- I also made gallons of paint regularly, this consisted of lifting boxes of paint to tint and process them to be sold in large quantities exceeding 50 pounds.
- Had to provide, secure, educate, and sell to paint contractors and homeowners to exclusively buy from our store on credit accounts and store D.I.Y accounts.
- The Orleans location closed.
Barista
Starbucks
Harwich, Massachusetts, US
05.2022 - 10.2022
- Crafted and served beverages with speed and accuracy, ensuring customer satisfaction.
- Operated cash register and handled cash and credit transactions in an efficient manner.
- Greeted and welcome guests and respond to their requests in a courteous and welcoming manner.
- Maintained a clean workplace and store cleanliness.
- Complete daily change overs with speed and precision.
House Cleaner
Private cleaning company
Chatham/ Truro, Massachusetts, US
03.2020 - 09.2020
- Complete daily change overs with speed and precision
- Coordinating around the schedule to be able to finish other houses in timely manner
- Used keen attention to detail to make sure not one hair was left behind
Key Holder
Olympia Sports
Orleans/ Harwich, Massachusetts, US
06.2019 - 01.2020
- Led staff to ensure successful store operation and customer satisfaction
- Operated cash register and processed cash and credit transactions
- Kept inventory
- Working with customers and problem solving with them
- Upselling to make the company more profitable
Cashier
Stop and Shop
Harwich, Massachusetts, US
02.2017 - 06.2017
- Handle money
- Work with the register
- Customer service/ customer care
Education
Environmental Science
Cape Cod Community College
Barnstable, Massachusetts05.2029
General
Salem State University
Salem, MassachusettsGeneral
Salem state academy
Salem, MassachusettsSkills
- Skillful
- Experienced
- Expert
- Quick to adjust
- Active
- Careful
- Efficient
- Group leader
- Communication
- Great articulation
Certification
FEMA natural disaster certified
Timeline
Customer Service Specialist
AutoZone
06.2026 - Current
Barista
Starbucks
05.2022 - 10.2022
Key Holder
Sherwin Williams
01.2022 - 09.2025
House Cleaner
Private cleaning company
03.2020 - 09.2020
Key Holder
Olympia Sports
06.2019 - 01.2020
Cashier
Stop and Shop
02.2017 - 06.2017
General
Salem State University
General
Salem state academy
Environmental Science
Cape Cod Community College