Kaya Murrell
Emporia,VA
Summary
Dynamic Human Resources Generalist with 4 years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team.
Overview
11
11
years of professional experience
Work History
Human Resources Generalist
Oran Safety Glass Inc.
08.2023 - Current
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Administered employee benefits programs and assisted with open enrollment.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Facilitated criminal background check process for new hires.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
Benefits Assistant
Aldi
06.2021 - 08.2023
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Implemented open enrollment system to streamline benefits processes for employees.
- Assisted employees with benefit claims, providing requires notices to employees upon employee termination.
- Process leaves of absence, including but not limited to workers’ compensation claims, short-term and long-term disability claims, and administers FMLA.
- Administered reasonable accommodations processes.
- Worked collaboratively with National Services contacts and third party administrators in administering the workers compensation program and processing customer accidents.
- Maintained an efficient and well-organized filing system for the department.
Office Manager/Billing/Compliance
M.I.N.K.S. Youth & Family Services, LLC
12.2019 - 01.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Administrative Assistant/Office Manager
NDUTIME Youth & Family Services, Inc
05.2017 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed department budgets and generated financial reports for management review.
- Assisted coworkers and staff members with special tasks on daily basis.
Communications Officer
City Of Emporia Police Department
11.2016 - 05.2017
- Answered 911 and general line calls
- Dispatched officers
- Entered warrants, protective orders, traffic tickets etc.
- Entered detailed notes in each call
- Run daily call sheet and call report for officers
- Contacted numerous services pertaining to crisis
Secretary
Greensville County Public Schools
08.2014 - 11.2016
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assist with ordering items using AS400
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire office.
Customer Service Representative
Cash 2 U Payday & Title Loans
05.2013 - 07.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained upkeep of customer files and contracts
- Established payday & title loans analyzing customer qualifications.
- Processed credit card/ cash transactions and balanced draw daily before closing establishment.
- Open and close store
- Achieved store goals monthly
Education
Master of Science - Human Resources Management
The University of Arizona Global Campus
Chandler, AZ11.2021
Bachelor of Arts - Business Administration
Ashford University
San Diego, CA02.2020
Associate of Applied Science - Administrative Support Technology
Southside Virginia Community College
Alberta, VA05.2013
Skills
- Records Management
- Employee Onboarding
- Workers' Compensation
- Interviewing
- Human Resources
- Employee File Management
- Recruitment
- Performance Evaluation
- Employee Relations
- Benefits Administration
- New Employee Orientations
Timeline
Human Resources Generalist
Oran Safety Glass Inc.
08.2023 - Current
Benefits Assistant
Aldi
06.2021 - 08.2023
Office Manager/Billing/Compliance
M.I.N.K.S. Youth & Family Services, LLC
12.2019 - 01.2021
Administrative Assistant/Office Manager
NDUTIME Youth & Family Services, Inc
05.2017 - 12.2019
Communications Officer
City Of Emporia Police Department
11.2016 - 05.2017
Secretary
Greensville County Public Schools
08.2014 - 11.2016
Customer Service Representative
Cash 2 U Payday & Title Loans
05.2013 - 07.2014
Master of Science - Human Resources Management
The University of Arizona Global Campus
Bachelor of Arts - Business Administration
Ashford University
Associate of Applied Science - Administrative Support Technology
Southside Virginia Community College
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