Kaya Niupalau
Lā'ie
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
15
15
years of professional experience
Work History
Preschool Teacher's Assistant
Kamehameha Schools
10.2023 - Current
- Accommodates classroom instruction.
- Handle student behavior by implementing behavior management strategies.
- Fulfill state licensing health and safety guidelines.
- Partake in mandated professional development training.
- Develop a secure indoor/outdoor classroom environment through snack preparation, sanitization of commonly touched areas and maintaining materials of the classroom.
- Support lesson plans.
- Communicate and cooperate with colleagues and families.
Substitute Teacher
Department Of Education
01.2023 - Current
- Follow the curriculum or lesson plan provided by the absentee teacher.
- Utilize classroom management and teaching techniques to support engagement and enable learning.
- Take attendance according to school policies.
- Provide directions and set classwork and homework.
- Report incidents concerning student behavior.
- Track students' advancement and disclose details to the absentee teacher.
- Take attendance according to the school procedures.
Call Center Agent
Polynesian Cultural Center, PCC
04.2022 - 08.2022
- Manage incoming and outgoing calls
- Handle customer interaction
- Recognize customer needs, answer questions and problem-solve
- Up-sell products and services when needed
- Establish sustainable customer connections
- Increase product knowledge
- Improve performance and exceed goals.
Grocery Cashier
Foodland
08.2021 - 02.2022
- Provides a positive customer experience with honest, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Provides solutions to customer issues and answer questions
- Bag purchases if needed
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items, and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Discounts purchases by redeeming coupons
- Collects payments by accepting cash, checks, or charge payments from customers and changes cash
- Verifies credit acceptance by reviewing and recording driver's license numbers and operating credit card authorization systems
- Balances the cash drawer by counting cash at the beginning and end of the work shift
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures and reporting needed changes
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed.
Youth Counselor, Administrative Assistant
Bobby Benson Center
09.2021 - 12.2021
- Promotes the clients' recovery by facilitating recovery-related treatment activities such as task groups, chemical dependency education groups, educational video and discussion groups, life-skills groups, clean and sober recreational activities, and 12-step related activities.
- Engaged in one-on-one counseling with clients as needed and reported these encounters with the appropriate therapist.
- Provide administrative support to ensure efficient office operation.
- Answer phone calls.
- Carries administrative duties such as filing, typing, copying, binding, scanning, etc.
- Provides information by answering questions and requests.
- Maintains inventory by checking stock to determine inventory level, anticipating needed supplies, and expediting supply orders.
- Contributes to team effort by accomplishing related results as needed.
Flexible Fulfillment
Target
11.2020 - 06.2021
- Pick items for guest orders accurately and quickly; meet service and required ship time standards
- Properly prepare, pack and sort guest orders for shipment using the correct materials promptly
- Meet, pick, and pack productivity expectations and INF goals
- Locate Ship to Store orders and scan into hold upon arrival
- Complete return-to-stock tasks according to best practice
- Monitor and communicate with your leader when supplies are needed
- Model excellent service by greeting all guests in the area when picking orders
- Properly use equipment while following safety best practices
- Manually load outbound orders into 3rd party carrier trailers (Enhanced Ship from Store locations only)
- Leverage appropriate escalation tools to solve process and guest issues; notify leader(s) as needed
- Execute end-of-day procedures
- Follow all safety guidelines, operating procedures, product freshness, and quality standards; follow food safety guidelines when handling, displaying and storing food items
- Provide service and a shopping experience that meets the guest's needs
- Always demonstrate a culture of ethical conduct, safety, and compliance.
Retail Sales Associate
Polynesian Cultural Center, PCC
07.2019 - 04.2020
- Promote store products
- Meet predetermined sales goals
- Served retail customers by answering questions about products & assisting with garment sizing
- Complete purchasing transactions
- Balance sales records
- Organize, clean, and arrange store items to promote sales of products.
Ali'i Luau Performer
Polynesian Cultural Center, PCC
09.2018 - 06.2019
- Perform Polynesian cultural dances for 200 people per show, two shows per evening
- Attend rehearsals to improve the standard of performance and to learn new show dances
- Greet luau guests & assist them to their dinner tables
- Clear tables & dining area of dishes & debris after each show
- Assist management with other requested duties as necessary.
Group Leader
Kama'aina Kids Program
08.2015 - 05.2016
- Ensure the safety and health of all children in the group
- Understand and be in accord with Kama'aina Kids' purpose and policies
- Prepare & organize student activities that align with the program's objectives
- Supervise and manage my assigned group of students in all daily activities
- Communicate with parents or guardians of children daily
- Care for and maintain facilities and equipment used by the group
- Attend all training sessions & leaders' meetings called by the Site Coordinator
- Oversee proper sign-in and sign-out procedures of daily rosters.
Performer
Pihana Productions
06.2009 - 01.2010
- Lei greeting: greet luau guests as they enter luau shows with audience numbers ranging from 50-350 guests
- Encourage & engage guests in participating in traditional cultural activities offered at the venue
- Perform choreographed hula dances on stage.
Education
Undergraduate courses -
University of Hawaiʻi Maui College
Bachelor's degree - Social Work
Brigham Young University of Hawaiʻi
12.2021
Graduate -
King Kekaulike High School
05.2017
Skills
- Communication skills: clear and practical verbal & writing skills
- Collaboration skills: cooperative, able to contribute to, and offer support in groups/teams
- Time-management skills: reliable & timely in performing duties
- Listening skills: open-minded, personable & attentive to people's needs
- Multitasking skills: managing time and ability to balance multiple tasks
- Resilience: recover from difficulties quickly
Volunteer Experience
- 09/02/21, 12/09/21, Youth Counselor/Administrative Assistant, Bobby Benson Center, Laie, HI, 96762, Promotes the recovery of the clients through the facilitation of recovery-related treatment activities such as task groups, chemical dependency education groups, educational video and discussion groups, life-skills groups, clean and sober recreational activities, and 12-step related activities., Engaged in one-on-one counseling with clients on an as-needed basis and reports these encounters with the appropriate therapist., Provide administrative support to ensure efficient office operation., Answer phone calls., Carries administrative duties such as filing, typing, copying, binding, scanning, etc., Provides information by answering questions and requests., Maintains inventory by checking stock to determine inventory level, anticipating needed supplies, and expediting orders for supplies., Contributes to team effort by accomplishing related results as needed.
References
- Bob Soi, Aliʻi Luau Supervisor, 55-370 Kamehameha Hwy, Laʻie, HI, 96762, (808) 358- 4586
- Pua'Olena Ngatuvai, Store Supervisor, PCC Nona's Finest Thread Store/Tutu's Sweet Shop, 55-370 Kamehameha Hwy, La'ie, HI, 96762, (808) 781-0192
- Geri Constantino, Site Supervisor, Kama'aina Kids, 5000 Kula Hwy, Kula, HI, 96790, (808) 876-7610
- Tina Vrtiska, Team Lead, Target, 100 Ho'okele St., Kahului, HI, 96732, (808) 359- 2829
- Joe Spurrier, Field Instructor, Bobby Benson Center, 55-660 Kamehameha Hwy, Kahuku, HI, 96731, (808) 429-3504
Timeline
Preschool Teacher's Assistant
Kamehameha Schools
10.2023 - Current
Substitute Teacher
Department Of Education
01.2023 - Current
Call Center Agent
Polynesian Cultural Center, PCC
04.2022 - 08.2022
Youth Counselor, Administrative Assistant
Bobby Benson Center
09.2021 - 12.2021
Grocery Cashier
Foodland
08.2021 - 02.2022
Flexible Fulfillment
Target
11.2020 - 06.2021
Retail Sales Associate
Polynesian Cultural Center, PCC
07.2019 - 04.2020
Ali'i Luau Performer
Polynesian Cultural Center, PCC
09.2018 - 06.2019
Group Leader
Kama'aina Kids Program
08.2015 - 05.2016
Performer
Pihana Productions
06.2009 - 01.2010
Undergraduate courses -
University of Hawaiʻi Maui College
Bachelor's degree - Social Work
Brigham Young University of Hawaiʻi
Graduate -
King Kekaulike High School
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