Kaya Rosse
Coconut Creek,Florida
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. I pride myself on being an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I also am a hardworking and a passionate individual with strong organizational skills eager to secure a long-term position and ready to help achieve company goals.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Frontier Airlines
11.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
At&t Representative
MTN Consulting
10.2022 - Current
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Process orders for fiber optic internet and cable packages
Receptionist/Assistant
Ouidad Salon
02.2023 - 06.2023
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during salon visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Server Assistant/Food Runner
New York Prime
11.2019 - 10.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Preformed assistance with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded carts to expedite tasks.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Engaged in suggestive selling and other sales techniques.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server /Food Runner
Lazy Dog Restaurant & Bar
10.2021 - 02.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assistant
Professional Pool Management
03.2019 - 08.2019
- Greeted guests in with friendliness and professionalism.
- Worked closely with owner to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Attended to office operations and required paperwork.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed inventory, placed orders and handled payment for office supplies.
- Drafted agendas, recorded minutes and created documents for meetings.
Education
High School Diploma -
Monarch High School
06.2021
Skills
- Customer Relations
- Willing to Learn
- Problem Detection and Resolution
- Positive and Friendly Attitude
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Professional Appearance
- Public Speaking
- Cultural Awareness
- Emergency Situations Management
- Flight safety
- Conflict Mediation
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
Timeline
Flight Attendant
Frontier Airlines
11.2023 - Current
Receptionist/Assistant
Ouidad Salon
02.2023 - 06.2023
At&t Representative
MTN Consulting
10.2022 - Current
Server /Food Runner
Lazy Dog Restaurant & Bar
10.2021 - 02.2022
Server Assistant/Food Runner
New York Prime
11.2019 - 10.2022
Assistant
Professional Pool Management
03.2019 - 08.2019
High School Diploma -
Monarch High School
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