Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaya Valentine

Harrisburg,PA

Summary

Previously dedicated front desk receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 2 years of experience working in busy environments. Previously Hardworking Package Handler with more than 6 months in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities.

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Fueler with over a few months of experience fueling multiple types of aircraft. Talented in performing accurate fueling calculations. Hardworking with strong physical capabilities to endure standing for many hours and excelling in fast-paced environment.

Overview

3
3
years of professional experience

Work History

Internship Student

UPS
01.2024 - 05.2024
  • Increased proficiency in software programs used within the industry, boosting overall productivity during the internship period.
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
  • Gained exposure to various facets of the industry through job rotation opportunities that provided well-rounded experience within the internship program.
  • Strengthened analytical abilities by critically evaluating data and drawing meaningful conclusions from it.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Established rapport with colleagues from diverse backgrounds, enhancing collaboration and teamwork efforts across departments.

Aircraft Fueler

Avflight
02.2023 - Current
  • Maintained clear and clean ramp, building and customer areas.
  • Kept equipment clean and functional with regular inspections and upkeep.
  • Helped team coordinate smooth and safe aircraft movement.
  • Completed documentation for work completed and fuel transferred or materials used.
  • Operated tugs, shuttles and other ground service equipment.
  • Drove fuel trucks, hydrant carts and stationary carts to complete work.
  • Handled aviation fuel and chemicals with correct procedures and quality control standards.

UPS Supervisor

UPS
11.2022 - Current
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Defined operational metrics to evaluate efficiency of processes and procedures.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Achieved results by working with staff to meet established targets.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained compliance with company policies, objectives and communication goals.
  • Conducted employee evaluations to provide feedback and set expectations for future job performance.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Identified individual employee's unique work styles and adapted management methods.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Front Desk Receptionist

YMCA
01.2021 - 01.2023
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used internal software to process reservations, check-ins and check-outs.
  • Did memberships and set up appointments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs

Package Handler

UPS
02.2022 - 11.2022
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Delivered updates on anticipated task completion times.
  • Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
  • Followed verbal and written instructions to properly move and ship products.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.

Education

No Degree - Business Administration

Harrisburg Area Community College
Harrisburg, PA
08.2024

High School Diploma -

Central Dauphin Senior High School
Harrisburg, PA
06.2021

Skills

  • Telephone etiquette
  • Decision-Making Abilities
  • Unloading Cargo
  • Package Unloading
  • Fragile Item Handling
  • Sorting
  • Training and mentoring
  • Team Building
  • Strategic planning
  • Aircraft fueling

Timeline

Internship Student

UPS
01.2024 - 05.2024

Aircraft Fueler

Avflight
02.2023 - Current

UPS Supervisor

UPS
11.2022 - Current

Package Handler

UPS
02.2022 - 11.2022

Front Desk Receptionist

YMCA
01.2021 - 01.2023

No Degree - Business Administration

Harrisburg Area Community College

High School Diploma -

Central Dauphin Senior High School
Kaya Valentine