Kaya Wagner
Broken Arrow
Summary
Dedicated and motivated professional seeking to join AEP as a Customer Operations Associate, bringing strong communication skills, a positive attitude, and proven experience in customer service, multitasking, and leadership within fast-paced environments.
Overview
8
8
years of professional experience
Work History
Associate
Locke Supply
12.2024 - Current
- Provide friendly and efficient customer service both in person and over the phone.
- Perform computer entry for customer orders, inventory updates, and delivery logs.
- Demonstrate professional phone etiquette when assisting customers and coordinating deliveries.
- Assist customers with product questions, order entry, and issue resolution.
- Perform inventory checks, restock products, and unload deliveries.
- Manage delivery calls and operate company vehicles (box truck and pickup).
- Operate forklifts and awaiting certification through company program.
- Build strong relationships with suppliers and customers through reliability and communication.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Lead Teacher
Champions at Key Elementary
10.2023 - 11.2024
- Supervised and engaged children ages 4–12 in educational and recreational activities.
- Communicated effectively with parents to provide updates and address concerns.
- Designed and implemented creative activity plans and weekly schedules.
- Maintained organization and cleanliness of classroom spaces.
- Demonstrated patience, flexibility, and strong multitasking in daily operations.
- Utilized computer software to prepare schedules, documents, and lesson plans.
Recreation Aide
City of Santee
06.2022 - 09.2023
- Assisted in organizing and supervising recreational programs for children.
- Maintained a positive attitude while interacting with kids, parents, and community members.
- Demonstrated excellent communication and multitasking skills in daily operations.
- Communicated accurate information about available services and facilities to promote enrollment.
- Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Monitored participation in recreational activities to provide assistance to participants.
- Assisted in preparing recreational materials and supplies for each activity.
Event Staff / Blackjack Dealer
Casino Magic
11.2017 - 12.2021
- Delivered outstanding guest experiences in a fast-paced environment.
- Dealt blackjack professionally, maintaining accuracy and engaging customer interaction.
- Set up and broke down event equipment efficiently and safely.
- Inspected, shuffled, and delivered cards to guests in play at gaming table.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Handled and shuffled cards and playing pieces to maintain game integrity.
Education
High School Diploma -
Santana High School
Santee06-2021
Skills
- Preparing reports
- Time management
- Service assistance
- File management
- Flexible schedule
- Courteous and professional
- Relationship building
- Collaborative teamwork
SUMMARY OF QUALIFICATIONS
- Excellent communication and interpersonal skills with experience engaging with customers, parents, and coworkers.
- Proven ability to multitask, stay organized, and manage priorities efficiently.
- Professional, dependable, and adaptable; excels both independently and in team environments.
- Strong computer literacy, accurate data entry, and professional phone etiquette.
- Passionate about providing excellent service and building positive relationships.
Timeline
Associate
Locke Supply
12.2024 - Current
Lead Teacher
Champions at Key Elementary
10.2023 - 11.2024
Recreation Aide
City of Santee
06.2022 - 09.2023
Event Staff / Blackjack Dealer
Casino Magic
11.2017 - 12.2021
High School Diploma -
Santana High School