Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
References
Generic

Kaya Zenarolla

Suffolk,VA

Summary

Personable and dedicated employee with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Member Service Representative

Planet Fitness
12.2023 - Current
  • Greet customers in a friendly and professional manner.
  • Provide support to members regarding account inquiries, process transactions, and resolve issues.
  • Assist with the opening of new accounts and process account maintenance requests.
  • Handle customer complaints in an efficient and courteous manner.
  • Maintain a clean and organized gym environment, consistently recognized as one of the most reliable and detail-oriented staff in upholding cleanliness standards.

Data Entry Clerk

Coastal Investment Inc
06.2023 - 09.2023
  • Maintained accurate inventory records and ensured accuracy of data entry.
  • Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
  • Utilized specialized software applications related to the job role.
  • Organized files according to established procedures for easy retrieval later on.

Loss Prevention Analyst

Coastal Investment Inc
04.2022 - 06.2023
  • Conducted investigations into incidents of fraud, theft and other loss prevention violations.
  • Monitored CCTV surveillance systems to detect suspicious activity.
  • Analyzed data to identify patterns in theft or fraud cases.

Cashier

Surge Trampoline Park
02.2021 - 02.2022
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Courtesy Clerk

Kroger
04.2020 - 07.2020
  • Stock shelves with merchandise, rotate products, and remove expired items.
  • Perform regular cleaning tasks in the checkout area, including sweeping floors and wiping down counters.
  • Bring carts in from the parking lot to ensure availability for customers.
  • Bag groceries, package purchases, and assist customers with in-vehicle loading.

Cashier

Tinee Giant
05.2019 - 09.2019
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions

Education

Some College (No Degree) - Business Management

Old Dominion University
Norfolk
05-2026

Skills

  • Evaluation and assessment skills
  • Effective goal development
  • Strategic issue analysis
  • Team empowerment
  • Detail-oriented approach

Accomplishments

  • Recognized for my hard work by being asked to become team lead at Planet Fitness
  • Dean's list and scholarship at Old Dominion University
  • Recognized as one of the most reliable employees for maintaining cleanliness and organization, often entrusted with extra cleaning responsibilities.

Affiliations

  • Bodybuilder
  • Dirt biker
  • 3x State Foosball Champion


Timeline

Member Service Representative

Planet Fitness
12.2023 - Current

Data Entry Clerk

Coastal Investment Inc
06.2023 - 09.2023

Loss Prevention Analyst

Coastal Investment Inc
04.2022 - 06.2023

Cashier

Surge Trampoline Park
02.2021 - 02.2022

Courtesy Clerk

Kroger
04.2020 - 07.2020

Cashier

Tinee Giant
05.2019 - 09.2019

Some College (No Degree) - Business Management

Old Dominion University

References

  • Jaren Reid (Manager at Planet Fitness) 757-724-4594
  • Jamar Smith (Team Lead at Planet Fitness) 757-404-9756
  • Holly Froehler (Controller at Coastal Investments) 757-777-5244
  • Lilyann Moreland (Shift lead at Kroger) 502-291-3638



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