Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayaah Howard

Tallahassee,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Content Creator

Self-employeed
05.2024 - Current

150,000 Followers

  • Strengthened content through proofreading and editing.
  • Applied current editing and photography tools to tell great stories.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
  • Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making and drive ongoing improvements.
  • Collaborated with other entertainers to create engaging acts.

Customer Service Representative

Home Depot
04.2022 - 12.2024
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Leasing Consultant

Alight West Tenn
12.2023 - 07.2024
  • Distributed and followed up on tenant renewal notices.
  • Verified tenant incomes and other information before accepting lease applications.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.

Team Member

Target
07.2022 - 01.2023
  • Assisted customers in selecting merchandise best suited to needs.
  • Assisted with inventory counts and stocking of merchandise.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Team Member

Chic-Fil-A
12.2020 - 10.2022
  • Cultivated warm relationships with regular customers.
  • Used proper techniques to prepare food and ingredients.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Greeted guests pleasantly and answered menu questions.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Associate of Science -

Tallahassee State College
Tallahassee, FL
05-2026

Friendly High
Ft. Washington, MD
05-2022

Skills

  • Video Editing
  • Audience Engagement
  • Digital Photography
  • Social Media Marketing
  • Customer Service
  • Fair Housing Regulations
  • Building rapport
  • Fair housing policies
  • Customer service expertise
  • Lease Agreements
  • File Management
  • Phone and Email Etiquette
  • Leasing and sales

Timeline

Content Creator

Self-employeed
05.2024 - Current

Leasing Consultant

Alight West Tenn
12.2023 - 07.2024

Team Member

Target
07.2022 - 01.2023

Customer Service Representative

Home Depot
04.2022 - 12.2024

Team Member

Chic-Fil-A
12.2020 - 10.2022

Associate of Science -

Tallahassee State College

Friendly High
Kayaah Howard