Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayahnna Redd

Pittsburgh,PA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

Rite Aide Pharmacy
10.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured and compounded medications following standard procedures.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Home Health Aide

At Home Senior Services
03.2023 - 09.2023
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed rapport to create safe and trusting environment for care.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Administered medications in accordance with doctor's instructions.
  • Assisted with end-of-life care.
  • Constructed cognitively stimulating activities.
  • Trained new staff members on best practices for home health care.

Cashier Team Lead

Carters Oshkosh
12.2020 - 03.2021
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Operated POS cash register and equipment to collect payments.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.

Cashier

Chipotle
10.2019 - 09.2020
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Maintained stock to meet expected customer demand.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Daycare Assistant Teacher

House Of Bunnies
06.2016 - 09.2018
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.

Education

High School Diploma -

Port Richmond High School
Staten Island, NY
06.2019

Skills

  • Active Listening
  • Decision Making
  • Problem Solving
  • Team Building
  • Time Management
  • Teamwork
  • Customer Service
  • Communication
  • Flexibility

Timeline

Pharmacy Technician

Rite Aide Pharmacy
10.2023 - Current

Home Health Aide

At Home Senior Services
03.2023 - 09.2023

Cashier Team Lead

Carters Oshkosh
12.2020 - 03.2021

Cashier

Chipotle
10.2019 - 09.2020

Daycare Assistant Teacher

House Of Bunnies
06.2016 - 09.2018

High School Diploma -

Port Richmond High School

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Kayahnna Redd