Kayala Boykin
Warren,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Solutions Representative
Great Lakes Psychology Group
Troy, MI
04.2021 - Current
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Supported office staff and operational requirements with administrative tasks.
Teacher Assistant
Matrix Human Services
Detroit , MI
08.2018 - 03.2021
- Partnered with teacher to plan and implement lessons following school’s curriculum, goals, objectives and philosophies
- Supported student learning objectives through personalized and small group assistance to support classroom instruction
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
- Acted as mandatory reporter of abuse in confidential and conscious manner.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security
Call Center Representative
Concentrix
Farmington, MI
06.2014 - 02.2016
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Contributed to company achieving and holding industry-leading customer service ratings.
Front Desk Medical Receptionist
Independent Opportunties Of Michigan
Utica, MI
02.2012 - 05.2014
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Scheduled and accompanied clients to medical appointments.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Education
Associate of Arts - Early Childhood Education
The University of Arizona Global Campus
San Diego, CA12.2020
Skills
- Sales
- Scheduling
- Troubleshooting Technical Issues
- Customer Complaint Resolution
- Care Plan Management
- Clinical Quality Program Standards
- Behavioral Management
- Care Plan Assessment
- Office administration
- Documentation and reporting
- Customer/Client relations
- Medical office administration
- Medical transcription
- Insurance Verification
Timeline
Customer Solutions Representative
Great Lakes Psychology Group
04.2021 - Current
Teacher Assistant
Matrix Human Services
08.2018 - 03.2021
Call Center Representative
Concentrix
06.2014 - 02.2016
Front Desk Medical Receptionist
Independent Opportunties Of Michigan
02.2012 - 05.2014
Associate of Arts - Early Childhood Education
The University of Arizona Global Campus
Similar Profiles
Jesseca LendzionJesseca Lendzion
Insurance Operations Manager at Great Lakes Psychology GroupInsurance Operations Manager at Great Lakes Psychology Group
TORREY ELCANTORREY ELCAN
Client Service Representative at Great Lakes Psychology GroupClient Service Representative at Great Lakes Psychology Group
Shannon WhiteShannon White
Mental Health Therapist at Great Lakes PsychologyMental Health Therapist at Great Lakes Psychology
Marseel AltonMarseel Alton
Mortgage Loan Officer Assistant at AFEX LendingMortgage Loan Officer Assistant at AFEX Lending
Jimmy ChoulramountryJimmy Choulramountry
Panel Builder/ Wire at Electro-matic ProductsPanel Builder/ Wire at Electro-matic Products