Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

KAYAN MOORE

West Palm Beach,FL

Summary

Accomplished professional store manager offering over 15 years of experience in retail operations, sales and service team growth and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Solid work ethic, excellent communication, interpersonal and talent management skills. Exceptional analytical skills highly effective at conflict resolution, building customer loyalty and successful client management. Seeking new challenges to further enhance my professional portfolio and development.

Overview

20
20
years of professional experience

Work History

Retail Store Manager

T-Mobile
West Palm Beach, FL
01.2011 - 04.2023
  • Manage all store functions including monitoring sales, handling sales tracking, and implementing new store programs and initiatives. Boosted company sales by developing and implementing strategic marketing approaches.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Daily cash and inventory management. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Executed merchandising strategies to support store sales growth.
  • Built and maintained strong working relationships with team members, peers and cross functional Departments.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, on-boarding, training, coaching, mentoring, managing and developing top talent.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Retail Sales Lead and Key Holder

T-Mobile
West Palm Beach, FL
01.2007 - 01.2011
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Monitored team sales targets and addressed deficiencies.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Reviewed store policies and made changes to streamline operations and increase productivity.
  • Demonstrated knowledge of audit and compliance standards.
  • Mentored and trained new employees proactive strategies to meet operational and sales goals.

Sales Associate

T-Mobile
West Palm Beach, FL
03.2003 - 01.2007
  • Worked with a Point of Sale (POS) system to generate sales.
  • Responsible for friendly, courteous service to customers, leading to successful sales.
  • Worked with fellow sales team members to achieve group targets. Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Performed other tasks, as required.

Education

B.Sc. - Pure And Applied Sciences, Honors

University of The West Indies, Mona
06.1999

Skills

  • Sales Force Management
  • Report Creation & Sales Tracking
  • Regional Sales & Support
  • Retail Inventory & Cash Management
  • Procurement
  • Talent Management
  • Employee Scheduling, Training & Development
  • Interpersonal & Organizational Skills
  • Client Relationship Management
  • Reporting & Documentation
  • Retail Store Operations
  • Problem-Solving & Solution Optimization
  • Professional and Ethical Team Leadership
  • Administrative Management

Awards

METRO by T-MOBILE, Metro Rock-star, August 2022 METRO by T-MOBILE, Top Store in District & Top 20% in Nation (out of 178 stores), (Q1), 2022 to (Q3), 2022 METRO by T-MOBILE, Ranked Third (3rd) Store in Nation (out of 178 stores), (Q4), 2021 METRO by T-MOBILE, Winners Circle Award, (Q2), 2021 METRO by T-MOBILE, Winners Circle Award, (Q4), 2020 METRO by T-MOBILE, Selected as Diversity, Equity and Inclusion Market Ambassador, July 2020 METRO by T-MOBILE, Metro Elite Award for Best Overall Store Performance across all metrics and operations, (Q4), 2019 METRO by T-MOBILE, Awarded Top Store to Percentage Quota and Top Volume Store in the district, (Q4), 2019 METRO by T-MOBILE, Second (2nd) Best Corporate Location Award (out of 178 stores nationwide), (Q3), 2019 METRO PCS INCORPORATED, Metro Elite Award for Best Overall Store Performance across all metrics and operations, (Q3), 2019 METRO PCS INCORPORATED, Winner's Circle Recipient, (Q4), 2018 METRO PCS INCORPORATED, Selected as Corporate Representative for Store Feedback Program, April 2018 METRO PCS INCORPORATED, Fourth (4th) Best Corporate Location Award (out of 177 stores nationwide), (Q2), 2018 METRO PCS INCORPORATED, Fifth (5th) Best Corporate Location Award (out of 177 stores nationwide), (Q4), 2017 METRO PCS INCORPORATED, Perfect Regional Store Audit, (Q4), 2015 METRO PCS INCORPORATED, Best Performing Store in Year Over Year (YOY) Gross Acts, (Q3), 2015 METRO PCS INCORPORATED, Best Performing Store in Year Over Year (YOY) Gross Acts, (Q2), 2015 METRO PCS INCORPORATED, Perfect Regional Store Audit, (Q1), 2015 METRO PCS INCORPORATED, Best of the Best Store Award, (Q4), 2014 METRO PCS INCORPORATED, Perfect Regional Store Audit, (Q1), 2014 METRO PCS INCORPORATED, Best of the Best Store Manager, (Q1), 2013 METRO PCS INCORPORATED, Most Valuable Player (MVP) Award, 2011 METRO PCS INCORPORATED, Most Valuable Player (MVP) Award, 2010 METRO PCS INCORPORATED, Most Valuable Player (MVP) Award, 2007 METRO PCS INCORPORATED, Most Valuable Player (MVP) Award, 2005

Timeline

Retail Store Manager

T-Mobile
01.2011 - 04.2023

Retail Sales Lead and Key Holder

T-Mobile
01.2007 - 01.2011

Sales Associate

T-Mobile
03.2003 - 01.2007

B.Sc. - Pure And Applied Sciences, Honors

University of The West Indies, Mona

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KAYAN MOORE