Kayan Thomas
Bronx
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
Preferred Autospa
03.2020 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement process improvements and increase productivity.
- Developed and monitored key performance indicators to assess operational effectiveness.
- Managed inventory control systems, ensuring optimal stock levels and minimizing waste.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Retail Store Manager
AT&T
01.2017 - 12.2019
- Inspire others to high performance through collaboration and teamwork.
- Utilize professional expertise to solve problems and analyze issues.
- Responsible for store profitability, sales customer experience and leading/supervising/coaching all sales associates.
- Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Interviewed and hired team members which demonstrated dedication and added value to the team.
- Prepared and submitted nightly bank deposits.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules, and preparing deposits.
- Improved profitability by executing and exceeding daily, weekly, and monthly sales and service quotas.
- Trained and mentored team members, enhancing performance and productivity across the store.
- Led daily operations to optimize customer experience and drive sales growth.
Assistant Store Manager
AT&T
01.2014 - 12.2016
- Drive operational compliance of back office processes, procedures and policies.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited and hired individuals demonstrating passion, dedication and added value to team. Develop employees for growth and promotion.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Business & Retail Sales Consultant
AT&T
05.2012 - 12.2013
- Full understanding, acceptance and execution of Our AT&T Retail Promise 5 Key Behavior so the AT&T Retail Experience Extraordinary Customer Experience every customer every time.
- Execute sales, service and customer experience initiatives in store.
- Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity Partner with store management team to launch new products, procedures and services.
- Building and maintaining a clientele of customers in different areas including small business and digital life.
Sales Support Representative
AT&T
01.2011 - 05.2012
- Build and maintain a clientele by performing extraordinary customer service.
- Greeting and setting the expectation for customers about perceive wait time and assistant.
- Work with the finance representative to keep up to date records of inventory and stock.
- De-escalated irate customers with communication skills and sales expertise.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Replenished inventory with focus on addressing customer needs.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Reviewed current planograms and end cap placements to properly merchandise items.
Education
Associate of Arts - Business Administration And Management
Bronx Community College
4 2011
Associate of Arts - Business Administration And Management
Nassau Community College
4 2008
High School Diploma -
Manchester High School
6 2002
Skills
- Proficient in Microsoft Word
- Budget management
- Inventory management
- Effective leadership
- Team-oriented approach
- Visual merchandising strategies
- Problem-solving mindset
- Proactive safety approach
- Proficient in reporting
- Strategic issue analysis
- Customer service expertise
- Staff training
- Staff recruitment
- Proficient in time management
- Productivity advancement
- Talent growth initiatives
- Collaboration across departments
- Customer loyalty strategies
- Profitability management
- Goal-oriented individual
- Personable interaction
- Performance monitoring
Timeline
Operations Manager
Preferred Autospa
03.2020 - Current
Retail Store Manager
AT&T
01.2017 - 12.2019
Assistant Store Manager
AT&T
01.2014 - 12.2016
Business & Retail Sales Consultant
AT&T
05.2012 - 12.2013
Sales Support Representative
AT&T
01.2011 - 05.2012
Associate of Arts - Business Administration And Management
Nassau Community College
High School Diploma -
Manchester High School
Associate of Arts - Business Administration And Management
Bronx Community College
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