Summary
Overview
Work History
Education
Skills
Timeline
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Kayana Claitt

Tallahassee,FL

Summary

Dynamic Employment Program Specialist with a proven track record at Florida Commerce, excelling in client relationship building and data-driven decision making. Achieved significant improvements in HR program efficacy and successfully resolved employee complaints, showcasing strong problem resolution skills. Proficient in Microsoft Excel, enhancing operational efficiency through meticulous analysis and reporting.

Overview

6
6
years of professional experience

Work History

Employment Program Specialist

Florida Commerce
11.2024 - Current
  • Distributed checks and paystubs on weekly basis.
  • Investigated employee complaints, kept documentation and reviewed action plan with HR.
  • Analyzed variety of HR programs and operational situations to recommend improvements and enhancements.
  • Reviewed timesheets for anomalies and worked with supervisors to correct issues.
  • Collaborated with fellow representatives to share best practices and improve overall program efficacy.
  • Maintained detailed records of client progress and outcomes, ensuring accurate reporting and accountability.

CSR

Aero Center
11.2023 - 11.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

Appeals Specialist

Department Of Economic Opportunity
11.2022 - 11.2023
  • Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
  • Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
  • Achieved successful appeal outcomes by meticulously reviewing and analyzing claim denials, identifying errors, and presenting persuasive arguments.
  • Consistently met or exceeded performance metrics, demonstrating a strong understanding of the claims review process and an unwavering commitment to achieving positive results for clients.

Merch Executive Associate

Home Depot
07.2021 - 07.2022
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Prioritized activities and took prompt action based on understanding of departmental objectives and business needs.
  • Coordinated high-level corporate events including conferences, trade shows, product launches, and social engagements with meticulous attention to detail.
  • Improved employee morale by organizing team-building events, fostering open communication channels, and addressing individual concerns promptly.
  • Assisted in the development of comprehensive training programs tailored to individual employee needs, resulting in skill enhancement and professional growth within the organization.

Operations Manager

Dollar Tree
08.2019 - 02.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Education

High School Diploma -

Godby High School
1717 W Tharpe St

Cosmetology

World Class Academy of Beauty Careers
516 W Orange Ave
05-2025

Skills

  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft outlook
  • Microsoft Excel
  • Administrative support
  • Microsoft PowerPoint
  • Customer relationship management (CRM)
  • Filing
  • Money handling
  • Cleaning and sanitizing
  • Cash handling and management
  • Twice-exceptional learners
  • Fast and efficient

Timeline

Employment Program Specialist

Florida Commerce
11.2024 - Current

CSR

Aero Center
11.2023 - 11.2024

Appeals Specialist

Department Of Economic Opportunity
11.2022 - 11.2023

Merch Executive Associate

Home Depot
07.2021 - 07.2022

Operations Manager

Dollar Tree
08.2019 - 02.2021

High School Diploma -

Godby High School

Cosmetology

World Class Academy of Beauty Careers

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