Summary
Overview
Work History
Education
Skills
Assessments
Certification
Personal Information
Timeline
Generic

Kayana Isom

Tobyhanna,PA

Summary

Personable and empathetic professional dedicated to helping others achieve emotional well-being. Possess a solid understanding of psychological principles and effective communication techniques, including active listening and problem-solving. Skilled at connecting with individuals on a deeper level. Committed to fostering positive change and providing unwavering support to those in need.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Counselor

Corporate Kids
05.2024 - Current
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.

Front Desk Agent

Great Wolf Lodge Resort
06.2023 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Cashier

Chuck E Cheese
08.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Pocono Mountain West High School
Pocono Summit
06-2024

Skills

  • Problem-solving
  • Time management
  • Positive engagement
  • Team leadership
  • Child supervision
  • Attention to detail
  • Decision-making
  • Creative and energetic
  • Group leadership
  • CPR
  • First aid
  • Conflict resolution and mediation
  • Customer service
  • Guest services

Assessments

  • Administrative assistant/receptionist, Proficient, 10/01/23, Using basic scheduling and organizational skills in an office setting
  • Home health aide skills, Proficient, 05/01/24, Providing care to patients in a home setting
  • Work style: Reliability, Proficient, 05/01/24, Tendency to be reliable, dependable, and accountable at work
  • Veterinary technician, Proficient, 07/01/24, Providing medical care to animals in a veterinary setting
  • Work style: Reliability, Proficient, 10/01/23, Tendency to be reliable, dependable, and act with integrity at work

Certification

CPR Certification, 05/01/24, 05/01/26

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Counselor

Corporate Kids
05.2024 - Current

Front Desk Agent

Great Wolf Lodge Resort
06.2023 - 01.2024

Cashier

Chuck E Cheese
08.2021 - 01.2022

High School Diploma -

Pocono Mountain West High School

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Kayana Isom