Hotel Manager
KNJ Hospitality LLC
05.2024 - 08.2024
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
