Summary
Overview
Work History
Education
Skills
Phone
References
Hobbies and Interests
Affiliations
Timeline
Generic
Kayan Fay Powell-Chin

Kayan Fay Powell-Chin

Montego Bay,Jamaica

Summary

To excel and be a part of a successful organization, contributing positively to its growth. I am a driven and ambitious professional who aspires to be the best. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

23
23
years of professional experience

Work History

Caregiver/ Proprietor

Learn in Love Daycare
12.2015 - 12.2017
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Human Resource Assistant

Caribbean Producers Jamaica Limited
08.2013 - 01.2015
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Updated and maintained employee attendance records.

Vacation Counsellor/ Resort Sales

Excel Vacation Consulting Ltd
08.2011 - 01.2013
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Massage Therapist, Reflexologist, Aesthetician

Sandals Montego Bay
08.2008 - 03.2010
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.

Assistant Spa Manager

11.2007 - 07.2008
  • Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
  • Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
  • Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
  • Streamlined appointment scheduling processes to increase efficiency and reduce wait times for clients.

Massage Therapist, Reflexologist, Aesthetician

Sandals Royal Caribbean Resort & Offshore Island
06.2006 - 11.2007
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.

Spa Receptionist

Ritz Carlton Rose Hall Golf & Spa Resort
04.2005 - 06.2006
  • Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Streamlined appointment scheduling for increased efficiency and optimal time management.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.
  • Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.

Customer Service Agent

Northwest Airlines - Sangster International Airport
11.2004 - 04.2005
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Travel Consultant / Sales Agent

International Travel Service
06.1996 - 11.2004
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.

Travel Consultant / Sales Agent

Stuarts Travel Service
01.1995 - 06.1996
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Built strong relationships with clients through exceptional communication and personalized service.

Education

Beaumont Comprehensive High School

May Pen High School

Intermediate Airline Course -

Columbus Travel and Training Center
01.1994

Skills

  • Quality Assurance
  • Process Improvement
  • Hospitality services
  • Reservations Management
  • Registration processing
  • Daily Reporting
  • Customer Service
  • Employee Training
  • VIP guest relations
  • Room assignments
  • Property Tours
  • Reservation Management
  • Event Coordination
  • Housekeeping
  • Reservations
  • Problem-Solving
  • Customer service expertise
  • Hospitality Management
  • Guest Services
  • Listening Skills
  • Guest Relations

Phone

876-797-3954, 876-370-8467

References

  • Dr. A. Rosemarie Hamilton, Retired Medical Doctor, Lot 560 Coolshade, Richmond, St. Ann, Jamaica, 876-869-7242
  • Mrs. Patricia James, Retired Banker, Montego Bay, St. James, Jamaica, 876-293-5716

Hobbies and Interests

Gardening, visiting interesting places and interacting with people

Affiliations

  • American Hotel & Lodging Association
  • Caribbean Hospitality Network

Timeline

Caregiver/ Proprietor

Learn in Love Daycare
12.2015 - 12.2017

Human Resource Assistant

Caribbean Producers Jamaica Limited
08.2013 - 01.2015

Vacation Counsellor/ Resort Sales

Excel Vacation Consulting Ltd
08.2011 - 01.2013

Massage Therapist, Reflexologist, Aesthetician

Sandals Montego Bay
08.2008 - 03.2010

Assistant Spa Manager

11.2007 - 07.2008

Massage Therapist, Reflexologist, Aesthetician

Sandals Royal Caribbean Resort & Offshore Island
06.2006 - 11.2007

Spa Receptionist

Ritz Carlton Rose Hall Golf & Spa Resort
04.2005 - 06.2006

Customer Service Agent

Northwest Airlines - Sangster International Airport
11.2004 - 04.2005

Travel Consultant / Sales Agent

International Travel Service
06.1996 - 11.2004

Travel Consultant / Sales Agent

Stuarts Travel Service
01.1995 - 06.1996

Beaumont Comprehensive High School

May Pen High School

Intermediate Airline Course -

Columbus Travel and Training Center

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Kayan Fay Powell-Chin