Kayanna Aird
6424 Jammes Rd Jacksonville ,FL
Summary
Dedicated, hardworking restaurant management professional and customer service representative with extensive daily planning and operations experience. Skilled in customer interaction and staff training and development.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
River City Excretive
11.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Curbie
HEB Grocery Store
09.2023 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
CNA
Assistance Home Care
01.2023 - 08.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
Restaurant General Manager
Jadari Irie Sizzle
02.2022 - 06.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Tallied cash drawer at beginning and end of each work shift.
Education
Diploma - Nursing Assistance
Ace Training Institute
Houston, TX08.2022
High School Diploma -
Elsik High School
Houston, TX06.2021
Skills
- Business Administration
- Restaurant Management
- Billing and Payment Processing
- Food Safety and Sanitation
- Teamwork and Collaboration
- Training and Development
- Production Preparation
- Equipment Maintenance
- Organizational Efficiency
- Guest Satisfaction
- Managing Deliveries
- Customer Inquiries
Timeline
Customer Service Representative
River City Excretive
11.2023 - 12.2023
Curbie
HEB Grocery Store
09.2023 - 11.2023
CNA
Assistance Home Care
01.2023 - 08.2023
Restaurant General Manager
Jadari Irie Sizzle
02.2022 - 06.2023
Diploma - Nursing Assistance
Ace Training Institute
High School Diploma -
Elsik High School
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