Kayanna Ben
Chicago,IL
Summary
Dynamic Customer Satisfaction Representative at AutoZone with proven expertise in complaint handling and customer service. Adept at utilizing CRM software to enhance customer interactions and resolve issues efficiently. Recognized for exceptional problem-solving skills and a commitment to maintaining a safe and organized work environment. Passionate about delivering outstanding service and fostering customer loyalty.
Overview
6
6
years of professional experience
Work History
Customer Satisfaction Representative
AutoZone
Chicago, IL
09.2024 - Current
- Implemented strategies aimed at increasing overall customer satisfaction ratings.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected payments and provided accurate change.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
Sales Associate
7-Eleven
Chicago, IL
08.2023 - 06.2024
- Cleaned shelves, counters and tables to maintain organized store.
- Organized stockroom shelves according to size, color or style.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
Freight Handler, Receiving
Home Depot
Chicago, IL
12.2022 - 08.2023
- Assisted with unloading materials from delivery vehicles into the facility's warehouse.
- Coordinated with team members to efficiently organize the loading dock area.
- Maintained cleanliness and safety standards in the work area.
- Transported freights using forklifts, pallet jacks and reach trucks.
- Loaded, unloaded, and moved cargo by hand and using forklifts, pallet jacks, and other equipment.
- Sorted and placed materials or items on racks, shelves, or in bins according to organizational standards.
- Utilized hand-held scanners to record product numbers, quantities and locations.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Package Handler
UPS
Chicago, IL
05.2021 - 11.2022
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Operated material handling equipment safely to move heavy packages.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
Package Handler
FedEx
Chicago, IL
06.2019 - 09.2020
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Stacked boxes onto pallets in an efficient manner.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Secured items in truck by strapping over protective padding.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Operated material handling equipment safely to move heavy packages.
Education
High School Diploma -
Ombudsman Chicago South High School
Chicago, IL05-2018
Skills
- Truck loading
- Heavy lifting
- Physical stamina
- Loading and unloading
- Cash handling accuracy
- Sales development
- Cleaning techniques
- Friendly and outgoing
- Listening skills
- Workflow efficiency
- Problem solving
- Multitasking and organization
- Customer service
- Time management
- Critical thinking
- Adaptable to change
Timeline
Customer Satisfaction Representative
AutoZone
09.2024 - Current
Sales Associate
7-Eleven
08.2023 - 06.2024
Freight Handler, Receiving
Home Depot
12.2022 - 08.2023
Package Handler
UPS
05.2021 - 11.2022
Package Handler
FedEx
06.2019 - 09.2020
High School Diploma -
Ombudsman Chicago South High School