Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Kayanna Nixon

New Hampton,NY

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Soons Orchard
New Hampton, NY
08.2023 - 03.2024
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Proposed or approved modifications to project plans.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Cashier

Perinos Deli
Slate Hill, NY
10.2022 - 06.2023
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Customer Service Representative

Ultimate Boxing
Newburgh , NY
05.2017 - 01.2019
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Personal Care Aide

Willcare
Middletown , NY
03.2015 - 01.2016
  • Encouraged clients to participate in recreational activities such as reading books or playing board games.
  • Answered questions from family members regarding care plans for the client.
  • Prepared meals according to dietary specifications and assisted with feeding when necessary.
  • Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
  • Assisted clients with daily activities such as bathing, dressing, and grooming.
  • Performed basic first aid procedures if necessary due to injury or illness.
  • Accompanied clients on errands such as grocery shopping or going to the post office.
  • Ensured that all safety measures were followed within the home environment at all times.
  • Provided emotional support to clients by listening to their concerns and providing comfort.
  • Acted as an advocate for the rights of patients while upholding all laws pertaining to patient confidentiality.
  • Transported clients to doctor appointments or other outings in a timely manner.
  • Developed individualized care plans for each client based on needs assessment.
  • Organized and maintained supplies in the home environment to ensure client safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Laundered clothing and bedding to prevent infection.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.

Education

GED -

Pine Bush High School
Pine Bush, NY

Skills

  • Information Security
  • Inbound and Outbound Calling
  • Data Entry
  • Consultative Sales
  • Call Management
  • Report Generation
  • Appointment Scheduling
  • Follow-up skills
  • Conflict Resolution
  • Customer Relations
  • Calendaring
  • Retail sales customer service
  • Shipping and receiving understanding
  • Grammar
  • Filing

Affiliations

Ability to work well with others

Communication skills

Time management skills

Punctual

Tidious

Accomplishments

  • PCA Certification
  • Smoking Cesssaction Certification
  • Anger Management Certification

Certification

  • PCA Certified

Languages

English
Professional

References

References available upon request.

Timeline

Assistant Manager

Soons Orchard
08.2023 - 03.2024

Cashier

Perinos Deli
10.2022 - 06.2023

Customer Service Representative

Ultimate Boxing
05.2017 - 01.2019

Personal Care Aide

Willcare
03.2015 - 01.2016

GED -

Pine Bush High School

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Kayanna Nixon