Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayanna Shaffer

Wellsburg,WV

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Deli Clerk

Kroger
05.2023 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Picker

Amazon
09.2020 - 03.2023
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Participated in regular training sessions to stay updated on best practices and new technologies related to picking processes.

Cashier

Kroger
09.2017 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Upsold additional products and services to customers, increasing revenue.

Cashier

Maloneys Exxon
06.2007 - 05.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Education

No Degree - Computer Networking

West Virginia Northern Community College
Wheeling, WV

High School Diploma -

Brooke High School
Wellsburg, WV
05.1982

Skills

  • Customer Service
  • Honesty and Integrity
  • Strong Work Ethic
  • Customer Assistance
  • Work Ethic and Integrity
  • Cash Handling
  • Money Handling
  • Reliability and punctuality
  • Cash Management
  • Cash Drawer Balancing
  • Currency counting
  • Drawer balancing

Timeline

Deli Clerk

Kroger
05.2023 - Current

Picker

Amazon
09.2020 - 03.2023

Cashier

Kroger
09.2017 - 09.2020

Cashier

Maloneys Exxon
06.2007 - 05.2016

No Degree - Computer Networking

West Virginia Northern Community College

High School Diploma -

Brooke High School

Similar Profiles

CREATE PROFILE
Kayanna Shaffer