MRI Real Estate Software
Kayce Bragg
Area Manager
Raleigh,NC
Summary
Results-driven Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 12 years of management performance.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Area Manager
Main Street Renewal
Raleigh, NC
02.2020 - Current
- Direction and oversight of field operations for Raleigh-Durham market including construction, renovations/turnover, maintenance, customer service, and vendor management
- Leadership of regional territory consisting of 1400+ single family homes by managing remodel/turnover timelines, bid negotiations/approvals, warranty services, brand reputation, HOA violations, customer escalations, homes in marketing, leasing, resident retention, violations, scam/squatter issues, and vendor on-boarding/communication
- Assist with field operations and act as back-up in other markets: Houston, Dallas, San Antonio, Oklahoma City, Atlanta, Denver, Seattle, Las Vegas, St. Louis, Charlotte, and Triad
- Host weekly video conferences with field employees to ensure team is in compliance with best practices and key performance indicators as defined by company; coordinate and execute team building events
- Conduct field audits to monitor property repair quality for initial, turnover, and retail homes to ensure all homes are being held to company standards and are move-in ready by performing quality control inspections; Raleigh market led company with highest move-in success rating for 2022
- Responsible for on-boarding, training, disciplinary actions, performance reviews and quarterly one-on-one meetings to review goals and areas for improvement
- Participation in weekly management calls to provide market insight, evaluate resident feedback, and make suggestions to provide more efficient service in field and better resident experience
- Assist with escalated issues by acting as liaison between maintenance, vendors, and residents to ensure issues are addressed and problems are solved efficiently
- Promote excellent customer service to facilitate brand reputation and positive online reviews; improved local branch overall Google rating from 1 star to 3.8 stars; averaged 4.2 rating for 2022
- Manage scheduling for in-house maintenance technicians and field employees to increase internalized maintenance to lower branch expenses and repair costs for investors
- Ensure homes are inspected immediately upon move-out to start turnover process to minimize vacancy loss and maximize rental income; Raleigh continues to exceed turnover KPI's, leading all markets with average of 9 days to completion with goal of 12 days
- Possess strong knowledge base of market, Fair Housing laws, Section 8 processes and inspections, health/safety regulations, and lease compliance; improved pre-inspection process to achieve 100% passing rate for first time housing authority inspections for Raleigh market
- Achieve budgeted income by ensuring KPI's are met including retention, occupancy, rent growth, turn time to cash flow, turnover costs, completion rates, and internalized maintenance
Business Manager
Lincoln Property Company
Cary, NC
08.2019 - 01.2020
- Manage day-to-day business operations, including accounting, finance, HR, payroll, marketing and resident relations
- Prepare operational and capital budget, monthly variance reports, executive summaries, month end reports, rent roll reports, and payroll reporting
- Ensure maximum occupancy, control expenditures, maximize income, and ensure satisfaction for owners, managing directors, and asset managers
- Manage and respond to 100% of online reviews to provide timely feedback and promote positive content to ensure reputation management
- Active social media management to market property and promote sense of community
- Manage 10-member team in sales and service operations, including renovation team
- Streamlined operations and prioritized tasks for renovation program
Community Manager
GCI Residential
Cary, NC
04.2012 - 07.2019
- Manage daily operations of Class A multifamily housing community consisting of 344 units
- Develop and manage annual property budget including operational and capital expenses
- Analyze sub-market trends through market surveys to identify effective advertising strategies to maintain competitive edge and exceed annualized company goals
- Actively involved in weekly revenue management meetings focused on how to effectively manage assets, exposure, maximize occupancy, and increase profitability
- Oversee suite upgrade and renovation process to increase ROI and NOI
- Coordinate new hire orientation and on boarding for Southeast region employees and assist in training new hires including managers and supervisors
- Build, maintain, and manage working relationships with preferred employers, corporate clients, contractors, vendors, prospects and residents
- Assist in multi-site management and operations at sister communities
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Actively involved in local apartment association events, conferences, and educational seminars
- Boosted renewal rents by 5% while maintaining 60% or higher monthly retention
- Evaluated property conditions and recommended improvements to prepare for the 2013 & 2016 HUD REAC Inspection to secure loan refinancing
- Companywide President Award's recipient for excellent property performance in 2018
Assistant Manager
GCI Residential
Cary, NC
11.2010 - 03.2012
- Maintained 95% or higher occupancy to ensure lender satisfaction for HUD refinancing
- Updated online advertisements, social media sites, and created promotional material for outreach marketing in addition to establishing Preferred Employer Program
- Processed move out transmittals and sustained collection process to minimize bad debt
- Provided high quality customer service to increase occupancy and resident retention
- Managed rent collection process, account ledgers and all evictions
- Resolved customer and/or employee conflicts while professionally addressing concerns
- Trained team members in successful strategies to meet operational and sales targets
Leasing Consultant
GCI Residential
Cary, NC
08.2009 - 10.2010
- Promoted excellent customer service to achieve customer loyalty, community objectives, and company goals
- Actively involved in new construction phase and lease-up, increasing occupancy by nearly 50% due to strong sales and closing techniques
- Managed sales process from prospects to applicants while averaging 50% closing ratio
- Assisted in outreach marketing, promotions, and new business relations
Education
Bachelor of Arts - Film Studies
University of North Carolina Wilmington
Wilmington, NC 08.2003 - 05.2007
Bachelor of Arts - Communication Studies
University of North Carolina At Wilmington
Wilmington, NC 08.2003 - 05.2007
Skills
Onboarding
undefinedCertification
Certified Apartment Manager (CAM)
Software
Yardi 7 & 7S
CRM/Property Manager
LRO
Microsoft Office
Adobe Creative Suite
Rent Cafe
Rent Dynamics
Cisco Webex Meetings
Zoom Video Conferencing
Triangle MLS
Asana
Workday
Samsara
Concur
Rently
Timeline
NC Licensed Real Estate Broker
11-2020
Area Manager
Main Street Renewal
02.2020 - Current
Business Manager
Lincoln Property Company
08.2019 - 01.2020
Certified Apartment Manager (CAM)
06-2019
Community Manager
GCI Residential
04.2012 - 07.2019
Assistant Manager
GCI Residential
11.2010 - 03.2012
Leasing Consultant
GCI Residential
08.2009 - 10.2010
Bachelor of Arts - Film Studies
University of North Carolina Wilmington
08.2003 - 05.2007
Bachelor of Arts - Communication Studies
University of North Carolina At Wilmington
08.2003 - 05.2007
Similar Profiles
Darius BurleyDarius Burley
Maintenance/HVAC Technician at Main Street RenewalMaintenance/HVAC Technician at Main Street Renewal
Amina MohammedAmina Mohammed
Amenities Coordinator at LHH Recruitment Solutions (Main Street Renewal)Amenities Coordinator at LHH Recruitment Solutions (Main Street Renewal)
Mychelle RomeroMychelle Romero
Construction Superintendent at Main Street RenewalConstruction Superintendent at Main Street Renewal
Stacey TeagueStacey Teague
Area Manager at Main Street Renewal / AmherstArea Manager at Main Street Renewal / Amherst
Jacob M HernandezJacob M Hernandez
Founder & Day Trading Educator at Self EmployedFounder & Day Trading Educator at Self Employed