Kayce Bryant

Community Manager

Cairn Communities

Norman, OK

02.2020 - Current

Developed and implemented strategies to increase community engagement.
Responded to customer inquiries in a timely manner.
Analyzed user feedback and identified areas of improvement.
Collaborated with other departments to ensure customer satisfaction.
Created content for social media platforms to engage the community.
Organized online events and webinars to promote products and services.
Maintained relationships with influencers in the industry.
Provided support for technical issues related to product usage.
Gathered data on customer behavior for insights into marketing campaigns.
Managed multiple projects simultaneously, ensuring deadlines are met.
Conducted surveys to gain insights into customer needs and preferences.
Optimized existing processes through automation or improved workflow.
Implemented strategies that increased brand awareness across channels.
Engaged with customers via forums, chatbots, emails.
Performed regular maintenance of all social media accounts.
Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Monitored lease and renewal rental rates with leadership recommendations for change implementation.
Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Oversaw repairs and enhancements by working closely with maintenance staff.
Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Recommended property improvements based on detailed evaluations of current property conditions.
Updated resident accounts with latest personal information and recent payments.
Drove facility growth and increased resident morale by planning special activities.
Partnered with maintenance to promptly determine readiness of vacant apartments.
Monitored community conversations and provided timely responses to inquiries.
Negotiated with vendors and service providers for community events.
Oversaw the recruitment and training of new community team members.
Managed budget for community events and activities, ensuring cost-effectiveness.
Implemented feedback mechanisms to gather insights from the community.
Collaborated with marketing teams to align community strategies with brand goals.
Led crisis management efforts to address community concerns promptly.
Created engaging content for newsletters, blogs, and social media posts.
Provided monthly reports on community metrics and progress towards goals.
Implemented loyalty programs to reward active community members.
Developed and enforced community guidelines to maintain a positive environment.
Managed day-to-day activities involving tenants, subcontractors and property management.
Compiled and conveyed operational and financial data to regional manager.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Managed and oversaw operations, maintenance and administration of properties.
Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Met with committees to discuss and resolve legal and environmental issues.
Met with clients to negotiate management and service contracts.
Prepared and submitted monthly tenant visit logs.
Liaised between construction manager and tenant during build-out phase of tenant suite.

Summary

Overview

Work History

Community Manager

Education

Associate of Arts - Business Education

High School Diploma -

Some College (No Degree) - Social Psychology

Skills

Certification

Computer programs

Timeline

Community Manager

Associate of Arts - Business Education

High School Diploma -

Some College (No Degree) - Social Psychology

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