Kayce McGahee
Inman,SC
Summary
Dynamic healthcare professional skilled in patient rapport building and effective communication. Enhances patient satisfaction through emotional support and thorough medical documentation. Committed to upholding confidentiality and regulatory compliance while delivering exceptional care and fostering positive relationships with clients.
Overview
11
11
years of professional experience
Work History
Massage Therapist
Carolina Spine & Health
02.2023 - Current
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Provided clear, concise instructions to clients to prepare for massage services.
- Managed appointment bookings, addressed client inquiries, welcomed clients, processed payments, and generated client service tickets.
- Ensured accuracy and completeness of patient insurance information for seamless service delivery.
- Maintained and updated patient and insurance data in company computer system for efficient record-keeping.
Massage Therapist
Massage Envy
03.2017 - 01.2021
- Delivered therapeutic massage for medical conditions and injuries, promoting recovery and improving overall client well-being.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Educated clients on benefits of massage therapy and self-care techniques, fostering informed decision-making and self-management.
- Maintained client treatment records and designed long-term care programs, enhancing client retention and satisfaction.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
Assistant Manager
Gymboree Outlet
06.2015 - 11.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated repeat business by delivering exceptional customer service.
- Resolved customer issues promptly, strengthening relationships and enhancing satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records to ensure accuracy and minimize discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Applied Science - Administrative Office Technology With Medical
Spartanburg Community College
Spartanburg, SC05-2026
Certificate - Massage Therapy
Spartanburg Community College
Spartanburg, SC07-2016
Skills
- Holistic care techniques
- Medical terminology
- Infection control
- Client safety protocols
- Medical documentation
- Wellness program development
- Patient communication
- Patient confidentiality
- Scheduling coordination
- Customer service
- Rapport building
- Emotional support
Timeline
Massage Therapist
Carolina Spine & Health
02.2023 - Current
Massage Therapist
Massage Envy
03.2017 - 01.2021
Assistant Manager
Gymboree Outlet
06.2015 - 11.2016
Associate of Applied Science - Administrative Office Technology With Medical
Spartanburg Community College
Certificate - Massage Therapy
Spartanburg Community College