Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayce Pratt

Orlando,FL

Summary

Executive Assistant with extensive experience in office management and client communication at Heinmiller Heating and Cooling. Skilled in optimizing operations, improving customer satisfaction through precise scheduling and payroll management. Notable for creating effective filing systems and fostering strong client relationships, facilitating seamless communication and support.

Overview

11
11
years of professional experience

Work History

Executive Assistant

Heinmiller Heating and Cooling
Orlando , FL
11.2020 - Current
  • Managed office correspondence, ensuring professional client communication.
  • Coordinated technician schedules, optimizing daily service appointments.
  • Maintained inventory of office supplies for timely replenishment.
  • Assisted payroll processing and managed employee time records efficiently.
  • Developed filing systems for client contracts and service records.
  • Resolved customer inquiries with prompt follow-up to enhance satisfaction.
  • Created office procedures to streamline operations and boost workflow efficiency.
  • Provided administrative support for marketing initiatives and client engagement.
  • Monitor GPS Tracking system of company vehicles
  • Obtaining and Monitoring of Permits from filing to Inspection.

Administrative Assistant

All Phase Electrical Contracting, Inc.
Orlando, FL
01.2018 - 10.2020
  • Managed scheduling and coordination of appointments for electrical contracting services.
  • Assisted with project documentation and maintained organized filing systems.
  • Communicated effectively with clients regarding service inquiries and project updates.
  • Handled incoming calls and directed them to appropriate staff members promptly.
  • Coordinated office supplies inventory and placed orders to maintain stock levels.
  • Supported accounting by processing invoices and tracking payment statuses efficiently.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed database systems containing customer contact information.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Reconciliation of bank accounts and credit card statements.
  • Drafting proposals and permitting

Customer Service Representative

A Courteous Communications
Orlando , FL
04.2014 - 04.2018
  • Responsible for answering and dispatching an extremely high daily call volume in a timely and courteous manner, with accurate messaging for several different industries, such as medical, apartment complexes, property management, and restaurants.
  • Handling of calls from consultations from hospitals, doctor to doctor, nurses requesting orders, emergency patient calls, service calls and restaurant reservations and dispatching as protocol.

Education

High School Diploma -

William R Boone High School
Orlando, Fl
06-2005

Skills

  • Office management
  • Payroll administration
  • Document preparation
  • Client correspondence
  • Scheduling coordination
  • Customer relationship management
  • Accounting of receivables and payables
  • Reconciliation of banking and credit accounts
  • Permitting procedures with City and County Municipalities

Timeline

Executive Assistant

Heinmiller Heating and Cooling
11.2020 - Current

Administrative Assistant

All Phase Electrical Contracting, Inc.
01.2018 - 10.2020

Customer Service Representative

A Courteous Communications
04.2014 - 04.2018

High School Diploma -

William R Boone High School

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